Customer Care

Get Away Today Vacations prides itself on the tremendous customer service we give each individual customer. If there is ever anything we can do to make your vacation a little more magical, simply call us anytime. After all, no one wants you to have a wonderful vacation more than we do!

Call our toll-free help line!
We are available 8am - 9pm MST Monday - Thursday, 8am - 7pm MST Friday and 9am - 5pm Saturday MST. For vacation emergencies on Sunday call between 9am - 4pm MST. Office Walk-in hours Monday - Saturday 9 am - 5pm MST.

The Get Away Today Customer Guarantee

COMMITMENT TO LOW PRICE: As a family owned and operated company, we work hard to save you money! More than 3 million satisfied customers trust us for their family vacations.

COMMITMENT TO CUSTOMER CARE: With over 26 years of experience, we promise to do everything possible to make your vacation magical.

COMMITMENT TO COMMUNITY: A portion of each vacation purchased is donated back to your community. Over $3.7 million has been raised to help kids so far.

Get Away Today is famous for its superior customer service and recently won Best of State for the fourth year in a row. We give each customer personalized service throughout the planning and booking process. Our business hours are:

Monday - Friday: 9am-7pm MST. (Sales and Customer Service)

Saturday: 9am - 5pm MST (Sales and Customer Service)

Sunday: 9am - 4pm MST (Customer Service)

Office Walk-in hours: Monday - Saturday: 9am - 5pm MST

We're committed to making your vacation dreams come true. However, if something does go wrong, we promise to do everything possible to make it right. Our phone number is 855-GET-AWAY. You can also e-mail your question(s), comments, or concerns to us at

Chuck Smith and Julie Smith
Get Away Today Founders