FAQ

Welcome to www.getawaytoday.com! We hope you enjoy planning your perfect vacation online. If you need help, check out some of the most common questions and answers here, or call our vacation experts at 855-GET-AWAY.

Disneyland:

Do we sell 1-Day Disneyland tickets?
We do sell 1-Day Disneyland tickets! To get these, you will need to speak to one of our travel experts directly, as they are not offered online. However, you are able to purchase any 2-day or longer ticket on our website and receive an even bigger discount the longer you stay and play. Click HERE to book your Disneyland tickets now!
How do I pick up E-tickets?
You will pick up your Disneyland E-ticket at any ticket booth with a valid photo ID and voucher. Your ticket voucher will be e-mailed to you at time of booking. Before retrieving your tickets, you will want to make sure that the name on the photo ID matches the name located on your ticket voucher. The ticket booths are located in front of each park entrance and a Cast Member will be able to assist you directly.
If you did not receive your Disneyland E-ticket voucher within an e-mail or package directly, please give us a call at 855-GET-AWAY and we would be happy to assist you.
Do you sell Mickey’s Halloween Party tickets?
Unfortunately, we don’t sell Mickey’s Halloween Party tickets. Disneyland is the only official seller of Mickey’s Halloween Party and you will need to buy the party tickets through them directly. However, we can help you get 2-5 day discount Disneyland tickets. Click HERE to book your Disneyland tickets now!
What are the Park Hours?
Park Hours and dates are subject to change every month. We highly recommend checking the park website directly to see what the hours will be during the dates you are traveling. This will allow you to plan your vacation more effectively and avoid any unwanted surprises.
What is the difference between a Park Hopper and 1-Park Per Day Disneyland ticket?
A Park Hopper ticket allows entry to both Disneyland and Disney California Adventure Park within the same day. This ticket will give you the most flexible experience for your vacation.
A 1-Park Per Day ticket allows you to choose between one visit to either Disneyland or Disney California Adventure Park. Once you enter either park, you will not be allowed to go to another park for the remainder of the day. You are welcome to choose what park you would like to enter each day, to ensure you get to experience the magic each park has to offer. Click HERE to book your Disneyland tickets now!
What are Adult and Child ticket ages for Disneyland?
Adults at Disneyland are considered to be any individual 10 and older, while children are ages 3-9. Anyone under the age of 3 will be able to get into the park for free.
Please confirm you have the correct ages for each person at time of travel when booking your tickets, to ensure you can enter the park without any issues. If you still need additional help, feel free to contact one of our travel experts at 855-GET-AWAY and they would be happy to assist you. Click HERE to book your Disneyland tickets now!
Can I bring in outside food and drinks into Disneyland?
Yes, you are allowed to bring outside food and drink into Disneyland. However, you cannot bring in glass bottles, open containers, drugs, alcohol or any cooler or other large storage device with sustenance inside. We recommend bringing in a few snacks, refreshments and any food required for special dietary or medical needs within a bag or backpack. You can visit Disneyland’s website for all rules and restrictions.
How much is parking at Disneyland?
Parking at Disneyland is $20 per-day. Prices are subject to change without notice.
What does "Hard Stock" ticket mean?
Getting a Hard Stock ticket means that you will receive your Disneyland ticket(s) in a package that is delivered via standard mail. This will allow you to take your ticket straight to the gate, without having to wait in any ticket lines.
Please be aware that this is your actual Disneyland ticket, so it is important not to lose, damage, or laminate it. If it is lost, damaged or laminated, we cannot guarantee that you will be granted admission into the park. Get Away Today is not responsible for any refunds due to these causes.
What does "Bonus" ticket mean?
A bonus ticket is included in any 3-Day or longer Disneyland ticket. This means that you receive one Magic Morning, which will allow you to enter into the Disneyland Park one hour before the park opens on any Tuesday, Thursday, or Saturday. Make sure you check park hours before you go, so you know what time to arrive.
Click HERE to buy your Disneyland tickets today!
What is the difference between Premium and Regular Character Dining?
The main difference between Premium and Regular Character Dining is each include different restaurants and dining experiences. Premium Character Dining is valid at select restaurants listed below:
  • Breakfast or lunch at Ariel’s Grotto, located in Disney California Adventure
  • Brunch or dinner at Goofy’s Kitchen, located at the Disneyland Hotel
  • Surf’s Up! Breakfast with Mickey and Friends at Disney’s PCH Grill, located in Disney’s Paradise Pier Hotel

Regular Character dining is valid at select locations below:

  • Minnie & Friends Breakfast in the Park at the Plaza Inn on Main Street, located in Disneyland Park
  • Chip ‘n’ Dales Critter Breakfast at Storytellers Café, located in Disney’s Grand Californian Hotel & Spa

Character Dining is the perfect way to meet with your favorite Disney Characters and dine on delicious food. Click HERE to add Character Dining onto your vacation package!

How do I make a Character Dining reservation?
You can make a Character Dining reservation up to 60 days in advance by calling 714-781-DINE (3463) or by visiting Disneyland’s website directly.
What is a Magic Morning?
A Magic Morning is included in any 3-Day or longer ticket and allows you to enter Disneyland Park one hour early on any Tuesday, Thursday or Saturday morning. However, these days are subject to change, so make sure to check the park hours for the dates you are traveling to know what time to arrive. Click HERE to book your Disneyland tickets today!
When can I use a Magic Morning?
You can use a Magic Morning on any Tuesday, Thursday or Saturday morning to get into Disneyland Park. However these days are subject to change, so make sure to check the park hours before you go to know what time to arrive at the park.
Do my tickets include the FastPass option?
Every Disneyland ticket includes the digital FastPass option and it is free to use. To learn more about how to use the digital FastPass, click HERE to get more information.
What is a MaxPass?
Disney's MaxPass is a $10 per-person, per-day add-on to your Disneyland ticket that allows you to reserve and redeem digital FastPass tickets from your mobile device. MaxPass also includes Disney PhotoPass which lets you download, save and share all of your PhotoPass images captured throughout the day. Click HERE for more information about the MaxPass.
Do you sell Anaheim Resort Transit or PCA Transportation tickets?
We do sell discounted Anaheim Resort Transit tickets and PCA Transportation tickets. We recommend checking to see what shuttle service the hotel you’re staying at offers, before you buy them. You can purchase Anaheim Resort Transit or PCA Transportation tickets HERE.
Do you offer transportation to and from the airport?
We do offer discounted airport transportation tickets to/from the Long Beach, John Wayne and Los Angeles International Airport. These tickets are offered through Karmel Shuttle service. To purchase airport transportation tickets, click HERE.

General:

What is Get Away Today?
Since 1990, Get Away Today has helped millions of vacation dreams come true. We are the top travel provider to the Disneyland Resort and help families save the most on their Disneyland vacations with our exclusive deals. We also offer the best price on cruises, San Diego, Hawaii, Mexico, the Caribbean and beyond. We negotiate the lowest rates and exclusive perks like free breakfast at select hotels. Whether you're looking for a vacation package, just a hotel stay or theme park tickets, we will beat any competitor's price.
What vacations can I book with Get Away Today?
You can book vacation packages including hotel, attraction tickets, airfare, car rentals, shuttles, and cruises to destinations all over the world. You can book our items together or separately, so you can customize your vacation to be what you’ve always dreamed of.
How do I know if my child needs an adult or child ticket?
Because different attractions have different age requirements, we require children’s ages when you first enter your traveler information. Our website will then calculate what tickets your children will need based on their ages and the attraction’s requirement.
How do I see all of your destinations?
Click the "Vacation Packages" tab at the top of the page and then on "Destinations." A tab with our most popular destinations will scroll down. If you don’t see the destination you’re interested in, click "All Other Destinations" at the bottom of the list and you’ll be directed to our partner site. Here, you can enter any destination worldwide.
How do I find the best deals on your site?
You can always check our Today’s Top Deals, Featured Offers, or just go to the booking engine for your preferred destination. We sort searches with the lowest prices listed first. You can also filter your results according to your desired features, to make sure you’re getting exactly what you want.
Can I book multiple rooms?
Yes, you can book up to four rooms at a time. For assistance with five or more rooms, please contact our travel experts at 855-GET-AWAY.
What is the Peace of Mind Plan?
The Peace of Mind Plan is our travel protection that allows you to make any reservation changes (excluding airfare) up to 72 hours before your check-in date without any penalties. The Peace of Mind Plan will waive any change, reschedule or cancellation fees. It must be purchased at the time of booking to qualify.
Can I make payments on my vacation?
Yes! Our Layaway Lock-In Plan is available for all Get Away Today Disneyland® Resort, San Diego, Carlsbad and Universal Studios Hollywood destinations. Our layaway plan allows you to make as many payments as you would like on your vacation up to two weeks before your departure date for a one-time, non-refundable $50 fee. Your first payment requires a minimum payment of $125, which includes the $50 layaway plan fee. You decide how many payments you'd like to make, and how much you'd like them to be. The remaining amount will be applied to your total purchase price and will hold your entire vacation until final payment is made. Just select the Layaway Plan option at check out!
Can I make payments on airfare?
No, airfare must be purchased in full at the time of booking. If you are interested in Group Airfare for 10 or more passengers, payments can be arranged. Please contact our Group Department at 855-GET-AWAY.
How do I make a Layaway Lock-In Plan payment?
You can easily make layaway plan payments online at getawaytoday.com by logging into your account. However, you can also do this over the phone with one of our travel experts directly by calling 855-GET-AWAY.
I paid off my Layaway Lock-In Plan, what happens next?
Now that you’ve paid off your layaway plan, you will receive an e-mail receipt and your package by standard U.S. mail within the next 7-10 business days. Some ticket vouchers are delivered via e-mail, so make sure to check your inbox as well.
If you have any additional questions, please call 855-GET-AWAY and one of our travel experts would be happy to assist you.
How do I receive my vacation package?
You will either receive your vacation package by standard U.S. mail or have ticket vouchers delivered via e-mail. If you are unsure of how your vacation package will be delivered to you, please give our travel experts a call at 855-GET-AWAY and they would be happy to assist you.
What are the shipping options for my vacation package?
You can choose either Standard Shipping or Federal Express at time of check out. Standard Shipping is free, while Federal Express packages are an additional $15 fee. We also offer International shipping for $45. Prices are subject to change without notice.
When will I receive my vacation package in the mail?
Standard shipping packages will be received within 7-10 business days after booking or completion of payment. Federal Express packages are typically received within 3-5 business days.

Universal Studios Hollywood:

What are the Park Hours?
Park hours and dates are subject to change every month. We highly recommend checking the park website directly to see what the hours will be during the dates you are traveling. This will allow you to plan your vacation more effectively and avoid any unwanted surprises.
Do I have to pick the exact date that I’m going to Universal Studios or can I go anytime during the year?
For Universal Studios Hollywood, you need to choose the exact date that you will be in the park. Your ticket is only valid for the date you select, so it’s important you choose the correct one. We do offer an Any Day option at an additional rate, which will allow you to enter the park any time during the valid year of your ticket.
If you do need to change your date of travel, please give our travel experts a call at 855-GET-AWAY and we would be happy to assist you. Please be aware that different travel dates may fluctuate in price. Click HERE to get your discount Universal Studios Hollywood tickets today!
Can I bring outside food and drinks into Universal Studios?
Yes, you are allowed to bring outside food and drink into Universal Studios. However, you cannot bring in glass bottles, open containers, drugs, alcohol or any cooler or other large storage device with sustenance inside. We recommend bringing in a few snacks, refreshments and any food required for special dietary or medical needs within a bag or backpack. You can visit Universal Studios website for all rules and restrictions.
What is the VIP Experience?
The VIP Experience at Universal Studios gives you the ultimate behind the scenes tours of places not included in the regular Studio Tour. Your tour makes stops on sets, the soundstage, prop warehouse and more. When you’re done with your tour, you receive unlimited Front of the Line access to all of Universal Studios Hollywood’s attractions, including the new Despicable Me: Minion Mayhem and preferred seating at all shows. Your VIP Experience also includes valet parking, VIP park entrance and exit, a light breakfast in the VIP lounge and a gourmet lunch served in the VIP dining room.
What is the Front of the Line Ticket?
The Front of the Line tickets include one-day admission to Universal Studios Hollywood. You’ll receive a special pass with a lanyard that will take you to the front of the line of each attraction once during your visit. You’ll also receive preferred seating at shows and feel like a celebrity.
How much is parking at Universal Studios?
Parking at Universal Studios is $25 per-day. However, prices are subject to change without notice.

If your question wasn't answered here, please call our Reservation Experts at 855-GET-AWAY. We'd love to answer your question and help you plan the perfect vacation!