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Frequently Asked Questions

Updated 05/15/2026 Welcome to www.getawaytoday.com! We hope you enjoy planning your perfect vacation online. If you need help, check out some of the most common questions and answers here, or call our vacation experts at 855-GET-AWAY.

Disneyland® Resort - Most Commonly Asked Questions

Are reservations required to visit the DISNEYLAND® Resort? How do I make a reservation?

Both a valid theme park ticket and a reservation will be required in order to visit the Disneyland® Resort.

Once your Disneyland® tickets have been linked to your Disneyland® account, you’ll be able to make your party’s reservations through Disneyland’s reservation system in five simple steps.

  • Go to StartYourDisneylandExperience.com
  • Sign In or Create a Disney Account
  • Create your Party by linking your tickets
  • Select the Day and Theme Park you'd Like to Visit
  • Review and Confirm Your Visit
Please be aware that Get Away Today is not responsible for making your reservation and you will be responsible for making your own reservation in order to visit the Disneyland® Resort. Reservations are subject to availability and are not guaranteed.

How can I find my DISNEYLAND® Resort ticket numbers from Get Away Today so I can make a reservation?

In order to make a theme park reservation, you must link your Disneyland® ticket numbers. You can find your Disneyland® Resort ticket number(s) from Get Away Today one of two ways:

1. Your ticket numbers are located in your after-booking email titled “Get Away Today Vacation Itinerary” as a PDF attachment. You can find your 19-digit ticket number(s) in the top, right-hand corner of the PDF underneath the barcode. You will have a different 19-digit ticket number for each ticket purchased.

2. You can also find your ticket numbers by logging into your account on our website. You can do this by clicking on the “Sign In” button on the top, right-hand corner of our website. If you already have an account, you can proceed to sign in. However, if you don’t have an account, you can create one with the same information you used to book your vacation. Once you sign in successfully, you’ll need to click on the drop-down button located next to the sign-in icon. Here, you’ll click on the “Upcoming Travel” button. Once you do this, you’ll be able to see your upcoming travel items. Here, you’ll click on your Disneyland® Resort tickets and then choose “Print/View Documents.” On this page, you’ll be able to view the 19-digit ticket numbers for each member of your party. As a reminder, you will have a different 19-digit ticket number for each ticket purchased.

Do I need to make a reservation on my own to visit the DISNEYLAND® Resort? Or will Get Away Today make a reservation for me?

Get Away Today is not responsible for making your reservation and you will be responsible for making your own reservation in order to visit the Disneyland® Resort.

Are reservations automatically made for me when I purchase tickets? Or do I need to make them on my own?

Reservations are not automatically made for you when you purchase tickets and you will need to make them on your own. You will need to visit StartYourDisneylandExperience.com and make reservations before your vacation. If travelling within 240 days, it is recommended that you make your theme park reservations immediately after purchasing your admission.

When can I start making my DISNEYLAND® Resort reservations?

Disneyland® Resort theme park reservations can be made up to 240 days prior to travel on a rolling basis. If travelling within 240 days, it is recommended that you make your theme park reservations immediately after purchasing your admission. We'd encourage you to make your reservations as soon as the 240 day window becomes available for your vacation.

What is Disney Genie? What is Lightning Lane?

Disney Genie is an all-new offering at the Disneyland® Resort and Walt Disney World Resort! Disney Genie and Lightning Lane is part of the My Disney Experience and Disneyland® App. Because of this new service, Disney’s FastPass, FastPass+, MaxPass and Disney Genie+ services are all permanently retired. The FastPass Queue will be replaced by the Lightning Lane, which will give faster access to some of Disney’s most popular attraction on each coast.

    The FREE version of Disney Genie includes:

  • Personalized itinerary plans
  • Forecasted wait times
  • Virtual queue access
  • And more!

    Lightning Lane is available for an upgrade and also includes:

  • Access to the Lightning Lane at select attractions (one at a time)
  • PhotoPass Downloads
  • Audio Tours of Select Parks

Lightning Lane access with Lightning Lane multi-passes will work most similarly to Disneyland® Resort’s previous MaxPass system. Lightning Lane at both Disneyland® and Walt Disney World have variable pricing, so the cost for this feature will depend on what day you purchase it.

There WILL still be traditional standby and virtual queues for guests who aren't interested in upgrading. And of course, you can use those lines when you have Lightning Lane as well. It's easy and flexible! Lightning Lane will NOT be available as an upgrade to Magic Key Holders when they become available. Magic Key Holders will be able to purchase Lightning Lane one day at a time through the app.

What attractions are included in Lightning Lane?

For everything you need to know about Lightning Lane at the Disneyland® Resort, be sure to read our in-depth article by clicking HERE.

Is the date that I chose for my DISNEYLAND® Resort tickets at time of booking the date that I have to make my reservation for?

No, our Disneyland® Resort tickets are not date sensitive. This date is only for Get Away Today use.

I purchased a multi-day DISNEYLAND® Resort ticket with Get Away Today and made my Park reservations. I now want to add a day to my ticket. Am I able to add a day to my tickets without losing my reservation?

Since each Disneyland® Resort ticket has a unique ticket number, at this time, you are unable to add a day to your Disneyland® Resort tickets without losing your current reservation. However, since reservations have been widely available, guests have been able to change their tickets and create a new reservation with ease. However, we always recommend checking Disneyland's reservation calendar for availability before you make any changes/cancellations to your current reservations.

When will my DISNEYLAND® Resort tickets expire?

For new ticket purchases, we recommend checking the Disneyland® Resort tickets listed on our website for the most current travel expiration dates. For previous purchases, please look at the date listed on your ticket voucher directly for the most accurate information.

When will I receive my DISNEYLAND® Resort tickets if I'm on a Layaway Plan? 

You will receive your Disneyland® Resort tickets after paying off your Layaway Plan in its entirety. You are not able to pay off only the ticket portion of your Layaway Plan. Please note that you will not be able to receive your Disneyland® Resort ticket numbers until your Layaway Plan is paid off in full. If you want your Disneyland® ticket numbers to make your reservations, we suggest booking your Disneyland® Resort tickets separately from your Layaway Plan.

*If your tickets increase in price before your Layaway Plan is paid in full, you will have the option of paying off your Layaway Plan in full to lock-in your current pricing. Otherwise, we will automatically update your package to reflect the new pricing for your convenience.

Booking, Changes and Cancellation Policies

Booking, Changes and Cancellation Policies

We know plans can change, and our goal is to make things as simple and flexible as possible. Below you’ll find answers to common questions about booking, changes, cancellations, tickets and payments so you can plan your vacation with confidence.

What is the Get Away Today Peace of Mind Plan?

The Peace of Mind Plan is designed to give you extra flexibility and confidence when booking your vacation, especially if you are planning ahead or want reassurance that your plans can adjust if needed.

For a one-time fee of $99 per room, it allows you to make changes to your reservation without paying Get Away Today change or cancellation fees. If your dates shift, something unexpected comes up, or you simply need to adjust your plans, the process is much easier and more flexible.

Without the Peace of Mind Plan, the following Get Away Today fees apply:

  • $150 fee to process reservation changes
  • $250 fee per hotel package for cancellations
  • $50 processing fee for changes to attraction vouchers

Even with the Peace of Mind Plan, hotel and travel provider policies still apply, including required cancellation windows. For example, some hotels require notice 72 hours before check-in, while others may require 5, 7, or 21 days. If changes or cancellations are made inside those timeframes, the hotel may apply penalties such as the loss of one night’s stay. You can always review your specific cancellation deadlines in your confirmation or itinerary email, where the hotel policies for your reservation are outlined. If you are ever unsure or have questions, our team is happy to help review the details with you.

Many guests choose the Peace of Mind Plan because it provides added confidence when booking travel in advance. It is valid for one year from your original booking date.

How do I change my Get Away Today reservation?

We pride ourselves on being as flexible as possible, and our team is always here to help if your plans change. Reservations can be adjusted at any time, even close to your travel dates. The main difference is whether hotel or supplier fees apply based on timing.

Most reservations can be changed without hotel penalties when requested at least 72 hours before your scheduled check-in date. Some hotels require additional notice, including:

  • 5 days for Disneyland® Resort and Walt Disney World® Resort hotels
  • 7 days for Universal Orlando Resort and LEGOLAND® California hotels
  • 21 days for LEGOLAND® Florida hotels

If changes are requested inside the required timeframe, the hotel may charge a penalty such as the loss of one night’s stay or other applicable fees. These charges are determined by the hotel, but we will always explain your options clearly before making any updates.

If you purchased the Peace of Mind Plan, Get Away Today change fees are waived. If the Peace of Mind Plan was not added, a $150 change fee may apply along with any price differences or supplier penalties.

Even if your reservation is inside the cancellation window, we can still help you make adjustments. Our goal is always to help you find the best solution based on your situation.

If you are unsure what applies to your reservation, please reach out. We are always happy to review your options and walk through everything with you.

What is the Get Away Today cancellation policy?

If you need to cancel your vacation, our team is here to help you every step of the way. We understand that plans can change, sometimes unexpectedly, and we will always work with you to review your options and explain what to expect.

Vacation packages booked through Get Away Today are refundable. The amount refunded may vary depending on when cancellation is requested and whether any hotel or travel provider penalties apply.

If you added the Peace of Mind Plan, Get Away Today cancellation fees are waived. If the Peace of Mind Plan was not added, a $250 cancellation fee per hotel package applies.

Hotels have specific cancellation deadlines, which may include:

  • 72 hours for many properties
  • 5 days for Disneyland® Resort and Walt Disney World® Resort hotels
  • 7 days for Universal Orlando Resort and LEGOLAND® California hotels
  • 21 days for LEGOLAND® Florida hotels

If cancellation occurs inside the required timeframe, the hotel may charge a penalty equal to the first night’s stay or other applicable fees. These charges are determined by the hotel or travel provider, but we will always review everything with you before making any changes.

Some types of travel, including cruises, international packages, Mexico, Hawaii, or reservations booked with certain third-party providers, may follow different cancellation policies set by the supplier. In those cases, refundability and penalties are determined by the travel provider’s terms.

Because every reservation is unique, we recommend contacting our team if you are considering cancellation. We are always happy to review your specific booking and help you understand the best path forward.

Are Get Away Today vacation packages refundable?

Your vacation package booked through Get Away Today is refundable. We know flexibility matters when planning travel, and we understand how important it is to have options if plans change. Our team is here to help you understand what to expect and guide you through the process.

The amount refunded may vary depending on when changes or cancellations are requested and whether any hotel or travel provider penalties apply.

If the Peace of Mind Plan was added to your reservation, Get Away Today change and cancellation fees are waived. If the Peace of Mind Plan was not purchased, a $250 cancellation fee per hotel package applies.

Hotels and travel providers have required cancellation windows. If cancellation occurs inside those timeframes, the hotel may charge a penalty such as the loss of the first night’s stay or other applicable fees. These supplier penalties apply regardless of whether the Peace of Mind Plan was purchased.

Some types of travel, including cruises, international packages, Mexico, Hawaii, or reservations booked through certain third-party providers, may follow cancellation and refund policies established by the travel supplier.

If you ever have questions about your specific reservation, please reach out. We are always happy to review the details with you and help you understand exactly what to expect.

Do DISNEYLAND® and Walt Disney World tickets expire?

Ticket policies vary depending on the destination, and we are happy to help you understand how yours works.

When booked through Get Away Today, standard Disneyland® Resort and Walt Disney World® Resort tickets retain the value originally paid, even after the expiration date listed on the ticket. If unused, that original purchase value may be applied toward a new Disney ticket directly through Disney, subject to Disney’s current pricing and policies.

Tickets for other destinations, including Universal and select partner attractions, must typically be used by the expiration date listed on the voucher. Promotional tickets, specially ticketed events, and seasonal experiences often have specific usage windows and may no longer be valid once those dates pass.

If you ever have questions about your tickets, please reach out. Our team is always happy to help clarify.

When will I receive my Get Away Today travel documents?

We know how exciting it is to receive your travel documents, and we want to make sure you have everything you need well before your trip.

Your travel documents are sent electronically to the email address provided at the time of booking so you can easily access them whenever you need. Many guests appreciate having everything available digitally for convenience while traveling.

Delivery timing can vary depending on your reservation details and payment status. If you are using a Layaway Plan, certain documents may be issued after your reservation is paid in full.

If you do not see your documents when you expect them, please check your spam or junk folder first. If you still need assistance, just let us know. Our team is always happy to resend them and make sure you feel fully prepared for your vacation.

Does Get Away Today charge fees?

No, Get Away Today does not charge booking fees. We believe in transparent pricing, so you can feel confident knowing you are receiving competitive rates along with the support of our team.

When you book with Get Away Today, you also have access to vacation experts who are here to help before, during, and after your trip. Whether you have questions, need assistance with changes, or just want guidance along the way, we are always happy to help.

Many guests appreciate having that extra support while also benefiting from the exclusive discounts and savings we are able to offer.

Does Get Away Today offer payment plans or book now, pay later options?

Yes, our Layaway Plan is designed to make planning your vacation easier by allowing you to reserve your trip now and pay over time, so you can secure your travel dates and availability while spreading out the cost.

A one-time Layaway Plan fee of $99 allows you to make flexible payments toward your reservation instead of paying in full upfront. You can choose how much and how often you pay, as long as your balance is paid in full no later than 9 days prior to your travel date. Many guests appreciate the flexibility this provides, especially when planning further in advance or budgeting for a larger trip.

If we receive advance notice that ticket prices are increasing before your Layaway Plan is paid in full, we will notify you and give you the opportunity to pay the remaining balance to secure your current pricing before the increase takes effect. In some cases, ticket price increases may occur without advance notice from the supplier. If that happens before your reservation is paid in full, updated pricing may apply.

If you have questions about payment timing or pricing, our team is always happy to walk through your options and help you plan with confidence.

*Disneyland Resort tickets will not be sent until your Layaway Plan is paid in its entirety. Because Disneyland® Resort reservations can be made up to 240 days in advance, we strongly encourage you to pay off your Layaway Plan at least 30 days before travel, if not sooner - especially for peak travel dates.

Disneyland:

What is the Magic Key Program at Disneyland?

Disneyland® recently introduced the Magic Key Program which replaced the Annual Pass Program at the Disneyland® Resort. The Magic Key Program provides reservation-based admission to one or both Disneyland® Parks. There are 4 different Magic Key passes guests can purchase, each featuring a variety of admission days, pricing options, experiences and savings on food and beverages and merchandise. For more information on the different types of passes, visit Disneyland's website directly.

WHEN AVAILABLE Get Away Today guests can upgrade their Disneyland® Resort tickets to a Magic Key Pass at any of the Disneyland® Resort ticket booths. By doing this, you'll be able to receive the full value of your Disneyland® ticket when upgrading, while still saving money on your original purchase. Please check Disneyland's website for Magic Key Pass availability.

When is Halloween Time at the DISNEYLAND® Resort?

Halloween Time at the Disneyland® Resort will be from August 21 - October 31, 2026. Guests can expect to see "spooktacular" decor, limited-time treats and merchandise, as well as haunted overlays to some of their favorite attractions. Because it's such a popular time to visit, we highly recommend making park reservations as soon as possible for the best availability. As a reminder, reservations are available 240 days in advance on a rolling basis.

Do you sell Oogie Boogie Bash - A Disney Halloween Party tickets?

Oogie Boogie Bash - A Disney Halloween Party tickets are only sold through Disneyland® directly. Please check back for more information on 2026 Oogie Boogie Bash tickets.

Will Holidays at the DISNEYLAND® Resort return in 2026?

Holidays at the Disneyland® Resort will return starting November 18, 2026. Holiday celebrations will be in both Disneyland® Park and Disney California Adventure® Park. Since this is a popular time to travel, we recommend booking in advance and making reservations as soon as they become available. Reservations can currently be made 240 days prior to travel.

What is the difference between a PARK HOPPER® and 1-Park Per Day DISNEYLAND® ticket?

A Park Hopper® ticket allows entry to both Disneyland® and Disney California Adventure® Park within the same day. This ticket will give you the most flexible experience for your vacation. *Park Hopping will begin at 11:00 am each day as long as capacity allows. Click HERE to book your Disneyland® tickets now!

A 1-Park Per Day ticket allows you to choose between one visit to either Disneyland® or Disney California Adventure® Park. Once you enter either park, you will not be allowed to go to another park for the remainder of the day. You are welcome to choose what park you would like to enter each day, to ensure you get to experience the magic each park has to offer.

How do DISNEYLAND® E-Tickets work?

You will receive your Disneyland® E-Tickets at the email address you provided at time of booking once they are paid in full. Please note that if you put your Disneyland® Resort tickets on a Layaway Plan, you will not receive your ticket numbers until you've paid for your Layaway Plan in its entirety. With E-Tickets, you can proceed directly to a park entrance and do not need to wait in any Will Call or Ticket Purchase lines. To redeem your E-Tickets, you will need to present your printed copy at the ticket turnstile or have them scanned from your mobile device that has Internet access. Once your E-Ticket has been scanned by a Disneyland® Resort Cast Member, you will then be presented with a physical Disneyland® ticket. You will then use the physical Disneyland® ticket for any remaining admissions to the Disneyland® Resort.

Will FastPass Return?

With the introduction of Lightning Lane, FastPass will not return and is now officially retired. For more information about Lightning Lane, please read our "What is Lightning Lane?" FAQ above.

Will MaxPass Return?

With the introduction of Lightning Lane, Disney's MaxPass will not return and is now officially retired. For more information about Lightning Lane, please read our "What is Lightning Lane?" FAQ above.

Is Early Theme Park Entry still available for DISNEYLAND® Resort hotel guests?

Early Theme Park Entry for guests staying at Disneyland® Resort hotels ended on January 5, 2026 and is no longer offered. As a replacement benefit, each guest staying at a Disneyland® Resort hotel now receives one complimentary Lightning Lane entry for a Multi Pass attraction of their choice, valid once per guest during their stay. This Lightning Lane benefit is managed through the Disneyland® app and is subject to attraction availability. Additional Lightning Lane access may be purchased separately.

What are the DISNEYLAND® Resort Park Hours?

Park Hours and dates are subject to change every month. We highly recommend checking the park website directly to see what the hours will be during the dates you are traveling. This will allow you to plan your vacation more effectively and avoid any unwanted surprises.

Where can I rent a scooter or wheelchair at the DISNEYLAND® Resort?

Wheelchair and ECV rentals can be found at Wheelchair Rentals at the Disneyland® Resort, which is located outside of Disneyland® Park on the right-hand side. Here, you can rent a manual wheelchair for the day for $15 (+ tax) and an ECV for $60 (+ tax). It’s important to be aware that both rentals require a refundable deposit of $20 and that sales tax is not included. Since renting a wheelchair or an ECV is based on a first-come, first-served basis, we highly recommend arriving as early as possible.

However, if you’ll need an ECV or wheelchair before you enter Disneyland®, we also recommend looking into a local company called ScooterBug. Not only is ScooterBug Disney’s preferred guest mobility provider, but they’ll also deliver your ECV or wheelchair directly to your hotel.

Does DISNEYLAND® offer a Disability Access Service Card?

Yes! Disneyland® offers the Disability Access Service (DAS) for guests who, due to a developmental disability such as autism or similar conditions, are unable to wait in a conventional queue for an extended period of time.

Guests are now encouraged to pre-register for DAS in advance of their visit through a live video chat with a Disneyland® Cast Member (available 2–30 days before your park visit). During the video chat, Cast Members will discuss each person’s specific needs, explain how DAS works, and if eligible, will add DAS directly to the guest’s account in the Disneyland® app.

If you are unable to pre-register, you may still request DAS in person by visiting Guest Relations at City Hall in Disneyland® Park or the Chamber of Commerce in Disney California Adventure® Park.

Once approved, DAS allows guests to use the Disneyland® app to select a return time for an attraction (similar to a virtual queue). The return time is typically comparable to the current standby wait, but allows guests to wait outside of the physical line. Guests may hold one DAS return time at a time, in addition to any Lightning Lane selections they may have purchased.

Can I bring in outside food and drink into Disneyland?

Yes, you are allowed to bring outside food and drink into Disneyland®. However, you cannot bring in glass bottles, open containers, drugs, alcohol or any cooler or other large storage device with sustenance inside. We recommend bringing in a few snacks, refreshments and any food required for special dietary or medical needs within a bag or backpack. You can visit Disneyland’s website for all rules and restrictions.

Can I upload my E-Tickets to the DISNEYLAND® App?

Yes! You can upload your Disneyland® Resort e-tickets to the Disneyland® app. We recommend downloading the Disneyland® app before your vacation to easily access features like Mobile Ordering, Lightning Lane and more. IMPORTANT - Please note that any changes to your tickets MUST be done with Get Away Today. If you make any changes to your tickets in the Disneyland® Resort app, they will become non-refundable and no further changes will be able to be made.

Do you sell ART tickets?

Yes! We sell discounted multi-day ART (Anaheim Resort Transit) tickets. Click here to purchase your ART tickets

How much is parking at Disneyland?

Parking at Disneyland® is $40 per car or motorcycle, with increased rates for oversized vehicles. Prices are subject to change without notice. Please check Disneyland's direct website for the most up-to-date information.

Do you sell PCA Transportation tickets?

We no longer sell discounted PCA Transportation tickets, however, here's how you can still purchase them:

You can purchase PCA Shuttle tickets at one of the following hotels: Hampton Inn & Suites, Hilton Garden Inn, Embassy Suites Anaheim South, Hyatt Regency Orange County and Anaheim Marriott Suites. We recommend checking to see what shuttle service the hotel you’re staying at offers, before you buy them.

Walt Disney World:

What is your FREE Walt Disney World concierge service? How do I qualify to get it?

When you book a Walt Disney World® Resort vacation package with Get Away Today, you'll be able to take advantage of our complimentary concierge services. Get Away Today's Walt Disney World concierge services are automatically included in any 2-night or longer Disney World Resort Hotel stay that also includes theme park tickets. With our Walt Disney World concierge services, you'll have a dedicated representative to help you plan your vacation. To learn more about our complimentary Walt Disney World concierge services, check out our blog, Get Away Today's Walt Disney Concierge Service.

What is Lightning Lane?

Lightning Lane is an all-new offering at the Walt Disney World Resort! Disney Genie and Lightning Lane is now a part of the My Disney Experience app. Because of this new service, Disney’s FastPass+ and Disney Genie+ service will be permanently retired. For more information on Lightning Lane, please read our blog "Your Walt Disney World Lightning Lane Handbook."

What types of hotels are available at the Walt Disney World Resort?

Walt Disney World is home to over 25 Disney Resort hotels! Each hotel is listed into one of three categories: Value, Moderate or Deluxe. If you’re looking for a more budget-friendly option, we’d recommend staying at a Value Resort hotel. Or, if you want a more luxurious stay, we’d suggest staying at a Deluxe Resort hotel. No matter what you choose, the Walt Disney World® Resort has an option for every family and budget. Plus, by staying on-site, you’ll take advantage of exclusive perks like free transportation, Disney-theming and more.

What ticket types are available at the Walt Disney World Resort?

When you plan your vacation to the Walt Disney World® Resort with Get Away Today, you can choose between Park Hopper, 1-Park per Day, Water Park & Sports, Park Hopper® Plus and Special Events tickets. For the most flexibility, we’d recommend choosing Park Hopper® or Park Hopper® Plus tickets. With a Park Hopper® ticket, you’ll be able to visit any of the four theme parks at Walt Disney World anytime. However, a 1-Park per Day ticket is the most cost effective way to experience Walt Disney World®. No matter what ticket you choose, you’re sure to have a magical vacation!

When is the best time of year to travel to Walt Disney World?

No matter when you choose to travel to Walt Disney World, you're sure to have the vacation of a lifetime! However, if you're looking to travel over one of the many festivals or celebrations that Walt Disney World presents, here's a guide as to when to go:
  • Epcot® International Arts Festival (typically January - February)
  • Epcot® International Flower and Garden Festival (typically March - July)
  • Epcot® International Food & Wine Festival (normally late August - early November)
  • Halloween at Walt Disney World® Resort - (normally mid-August through October 31)

    • - Expect Halloween decorations, special menu items and merchandise throughout the Resort.

    - Mickey’s Not-So-Scary Halloween Party is a private ticketed event held in Magic Kingdom® after hours.

  • Holidays at Walt Disney World® Resort (normally begins mid-November)

    • - Holiday themed decor, menu items and merchandise will be found in all four theme parks, Disney Springs® and many of the Disney Resort Hotels

    - Epcot® International Festival of the Holidays

    - Disney Very Merriest After Hours is a private ticketed event held after park hours in Magic Kingdom®.

What kind of deposit do I need to put down in order to reserve my Walt Disney World vacation?

You can reserve your Walt Disney World vacation for only $200 down with our Layaway Plan option. Final payment isn’t due until 9 days prior to your check-in date, which makes paying for your trip more flexible than ever. *Please note that there is a $99 non-refundable Layaway Plan fee.

What is your cancellation policy for Walt Disney World vacations?

If you anticipate needing to make any changes or cancelations to your Walt Disney World® Resort vacation, we highly encourage you to purchase our Peace of Mind Plan. For only $99 (per room), you can make any changes or cancel your vacation without any additonal fees.

Is Mickey's Not-So-Scary Halloween Party coming back in 2026? If so, can I purchase tickets through Get Away Today?

Yes, you can purchase Mickey's Not-So-Scary Halloween Party tickets through Get Away Today! Mickey's Not-So-Scary Halloween Party will be returning to Disney's Magic Kingdom® Park in 2026. Here are the confirmed party dates:

  • Friday, August 07, 2026
  • Tuesday, August 11, 2026
  • Friday, August 14, 2026
  • Tuesday, August 18, 2026
  • Friday, August 21, 2026
  • Sunday, August 23, 2026
  • Tuesday, August 25, 2026
  • Friday, August 28, 2026
  • Sunday, August 30, 2026
  • Tuesday, September 01, 2026
  • Friday, September 04, 2026
  • Tuesday, September 08, 2026
  • Friday, September 11, 2026
  • Sunday, September 13, 2026
  • Tuesday, September 15, 2026
  • Friday, September 18, 2026
  • Sunday, September 20, 2026
  • Tuesday, September 22, 2026
  • Thursday, September 24, 2026
  • Friday, September 25, 2026
  • Sunday, September 27, 2026
  • Tuesday, September 29, 2026
  • Thursday, October 01, 2026
  • Friday, October 02, 2026
  • Sunday, October 04, 2026
  • Tuesday, October 06, 2026
  • Thursday, October 08, 2026
  • Friday, October 09, 2026
  • Tuesday, October 13, 2026
  • Thursday, October 15, 2026
  • Friday, October 16, 2026
  • Sunday, October 18, 2026
  • Thursday, October 22, 2026
  • Friday, October 23, 2026
  • Sunday, October 25, 2026
  • Tuesday, October 27, 2026
  • Thursday, October 29, 2026
  • Saturday, October 31, 2026

Is Mickey’s Magical Express still included in my vacation package? If not, what transportation service should I use?

As of December 31, 2021, Mickey's Magical Express is no longer available as a transportation option. However, our concierge team recommends booking through MEARS transportation service. Our concierge team would be happy to help you get transportation options set up with a Walt Disney World® Resort vacation package.

What is Memory Maker? Can I add it to my Walt Disney World vacation package?

Memory Maker allows you to save all of your vacation memories at one low cost! Memory Maker includes digital downloads of your Disney PhotoPass photos and videos, Select attraction photos and videos, Professional photos taken by Disney PhotoPass photographers and more. Be sure to ask our Walt Disney World experts about adding this feature to your vacation package today.

Universal Orlando Resort™:

Is a reservation needed in order to visit Universal Orlando Resort?

No, advanced reservations are not required in order to visit Universal Orlando Resort.

How do I receive my Universal Orlando Resort tickets?

Your Universal Orlando Resort tickets will be emailed to you up to 24 hours after booking. Once you’re on vacation, you’ll be able to take your ticket straight to a ticket turnstile and enter the Parks!

What’s the difference between a One Park per Day and Park to Park ticket?

Universal Orlando Resort consists of three different Parks. A One Park per Day ticket allows you to visit one Park per day of your ticket, while the Park to Park ticket allows you to go back and forth from one park to another. When purchasing your tickets, you’ll also be able to choose how many Parks you’d like to visit over the course of your stay. We’d recommend purchasing a 3-Park, Park-to-Park ticket for the most flexible vacation experience!

What are the benefits of staying on-site at a Universal Orlando Resort hotel?

By staying at a Universal Orlando Resort hotel, you’re sure to have the best vacation experience. Enjoy exclusive perks like free transportation to and from the Parks, early park admission, and even get free Universal Express Unlimited Ride Access when you stay at a Premier hotel. Be sure to ask about adding a stay at Universal Orlando Resort to your vacation today!

Am I able to add Universal Studios Orlando to my Walt Disney World vacation?

Yes! Our Orlando travel experts would love to help you add-on Universal Studios Orlando to your Walt Disney World trip. By doing this, you’ll be able to have the ultimate Orlando vacation!

Universal Studios Hollywood:

Do you sell Universal Studios Hollywood tickets?

Yes! We sell Universal Studios Hollywood tickets. Click here to purchase yours today.

Do I need to make a reservation in order to visit Universal Studios Hollywood?

No, you do not need to make a reservation in order to visit Universal Studios Hollywood.

Can I bring outside food and drink into Universal Studios Hollywood?

Yes, you are allowed to bring outside food and drink into Universal Studios. However, you cannot bring in glass bottles, open containers, drugs, alcohol or any cooler or other large storage device with sustenance inside. We recommend bringing in a few snacks, refreshments and any food required for special dietary or medical needs within a bag or backpack. You can visit the Universal Studios Hollywood website for all rules and restrictions.

How much is parking at Universal Studios Hollywood?

General parking at Universal Studios is $35 per-day, $55 for Preferred Parking, and $75 for Front Gate Parking. However, prices are subject to change without notice.

What are the Universal Studios Hollywood Park Hours?

Park hours and dates are subject to change every month. We highly recommend checking the park website directly to see what the hours will be during the dates you are traveling. This will allow you to plan your vacation more effectively and avoid any unwanted surprises.

General:

Who is Get Away Today?

Since 1990, Get Away Today has helped millions of vacation dreams come true. We are the top travel provider to the Disneyland® Resort and help families save the most on their Disneyland® vacations with our exclusive deals. We also offer the best price on cruises, San Diego, Hawaii, Mexico, the Caribbean and beyond. We negotiate the lowest rates and exclusive perks like free breakfast at select hotels. Whether you're looking for a vacation package, just a hotel stay or theme park tickets, we will beat any competitor's price.

What vacations can I book with Get Away Today?

You can book vacation packages including hotel, attraction tickets, airfare, car rentals, shuttles, and cruises to destinations all over the world. You can book our items together or separately, so you can customize your vacation to be what you’ve always dreamed of.

Can I book multiple rooms?

Yes, you can book up to four rooms at a time. For assistance with five or more rooms, please contact our travel experts at 855-GET-AWAY.

How can I book multiple hotel rooms on your website?

To book multiple hotel rooms on our site, you will need to add each hotel room separately to your cart. To book a hotel room, you will want to click on the “Hotels” or “Packages” tab, depending on if you’d like to include tickets in your vacation package or not.

Once you find the hotel you want to book, click on the “Book” button under that specific property. Here, you’ll want to verify travel dates, room occupancy and room type. Once everything looks correct, click on the “Select Room” button on the bottom, right-hand corner of the details page. This will then add your hotel room to your cart. To add multiple rooms, repeat these same steps.

To checkout, click on the cart icon in the top, right-hand corner of the page. The multiple rooms will appear in your cart and you’ll be ready to book your vacation!

Can I make payments on airfare?

No, airfare must be purchased in full at the time of booking. If you are interested in Group Airfare for 10 or more passengers, payments can be arranged. Please contact our Group Department at 855-GET-AWAY.

Can I make payments on my vacation?

Yes! Our Layaway Plan is available for all Get Away Today Disneyland® Resort, San Diego, Carlsbad and Universal Studios Hollywood destinations. Our Layaway Plan allows you to make as many payments as you would like on your vacation up to nine (9) days before your departure date for a one-time, non-refundable $99 fee. Your first payment requires a minimum payment of $200, which includes the $99 Layaway Plan fee. You decide how many payments you'd like to make, and how much you'd like them to be. The remaining amount will be applied to your total purchase price and will hold your entire vacation until final payment is made. Just select the Layaway Plan option at check out!

*Please note that if your tickets increase in price before your Layaway Plan is paid in full, you will have the option of paying off your Layaway Plan in its entirety to lock-in your current pricing. Otherwise, we will automatically update your package to reflect the new pricing for your convenience.

*Disneyland Resort tickets will not be sent until your Layaway Plan is paid in its entirety. Because Disneyland® Resort reservations can be made up to 240 days in advance, we strongly encourage you to pay off your Layaway Plan at least 30 days before travel, if not sooner - especially for peak travel dates.

Do you offer transportation to and from the airport?

We do offer discounted airport transportation tickets to/from the Long Beach, John Wayne and Los Angeles International Airport. These tickets are offered through Karmel Shuttle service. To purchase airport transportation tickets, click HERE.

How do I find the best deals on your site?

You can always check our Today’s Top Deals, Featured Offers, or just go to the booking engine for your preferred destination. We sort searches with the lowest prices listed first. You can also filter your results according to your desired features, to make sure you’re getting exactly what you want.

How do I receive my vacation package?

All vacation packages will be sent to your email address provided at time of booking, unless otherwise noted. If you are unsure of how your vacation package will be delivered to you, please give our travel experts a call at 855-GET-AWAY and they would be happy to assist you.

You will receive your Disneyland® Resort tickets to the email address provided at time of booking within a few hours of placing your order. Due to the new Park Reservation system, you will receive your Disneyland® Resort tickets as soon as possible. If you have not received your Disneyland® Resort tickets within the aforementioned timeframe, please contact one of our agents directly at 855-GET-AWAY.

I paid off my Layaway Plan, what happens next?

Now that you’ve paid off your Layaway Plan, you will receive your receipt, ticket vouchers and hotel certificate at the email address you provided at time of booking.

If you have any additional questions, or need to update your email address, please call 855-GET-AWAY and one of our travel experts would be happy to assist you.

What are the delivery options for my vacation package?

All of our vacation packages are now delivered electronically, unless otherwise noted. This way, you'll never have to worry about leaving your travel documents at home! Please note that electronic delivery can take up to 24 hours after booking. If you have any additional questions or concerns, please feel free to give our travel experts a call at 855-GET-AWAY.

What is the Peace of Mind Plan?

The Peace of Mind Plan is our optional travel protection created to give you extra flexibility and added confidence when booking your vacation. We know these trips are important, and sometimes plans change. Many guests choose to add this plan for a little extra reassurance, especially when booking in advance.

For a one-time, non-refundable fee of $99 per reservation, the Peace of Mind Plan allows you to make changes to your reservation (excluding airfare) up to five days prior to your scheduled check-in date without paying any Get Away Today change, reschedule, or cancellation fees.

That means if your dates shift, your plans evolve, or you simply need to make adjustments, you will not be charged additional fees by Get Away Today for qualifying changes. While hotel and travel provider policies still apply, the Peace of Mind Plan removes our fees and gives you greater flexibility, making planning feel much less stressful.

The Peace of Mind Plan must be added at the time of booking to qualify. For more details or to review a full list of applicable fees, please click HERE.

If I purchase a vacation in a different currency other than USD, will currency exchange rates affect my package if I need to cancel?

If you purchase a vacation package or attraction tickets in a different currency other than USD, please note that the currency needs to be converted for a refund. Because of this, the current currency rate and not the original currency rate at the time of booking is used for the conversion. Get Away Today is not responsible for any changes to the currency rate. Please note that currency conversion fees are not refunded to you when you choose to cancel.
If your question wasn't answered here, please call our Reservation Experts at 855-GET-AWAY. We'd love to answer your question and help you plan the perfect vacation!
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