Castle Inn & Suites
Located across the street and within walking distance of DISNEYLAND® Resort, the Castle Inn & Suites is an Anaheim area hotel that families have enjoyed for years. Kids love the castle theme at this value hotel! A perfect location plus an in-room mini-refrigerator give you incredible value on your vacation at an incredible price!
2 Queen Standard Room
- Maximum Occupancy: 4
- Special: 4th Night Free (Subject to availability)
- Check-In Time: 3:00 PM
- Check-Out Time: 11:00 AM
- Coffee Maker
- Outdoor Pool
- Wading Pool
- Hot tub
- In Room Internet Access
- Cable TV
1 King, 2 Queen Family Suite
- Maximum Occupancy: 6
- Check-In Time: 3:00 PM
- Check-Out Time: 11:00 AM
- Coffee Maker
- Outdoor Pool
- Wading Pool
- Hot tub
- In Room Internet Access
- Cable TV
Customer Reviews (140)
Castle Inn was great!
Castle Inn was great! The service at the front desk was outstanding. The location and closeness to Disneyland was a huge plus. Nothing fancy about the hotel but it was clean, room was plenty big, parking was easy, and overall it was a great place to stay. Will definitely book here again.
The owner greated us and made my girls feel special. They had our room ready when we got there. Even before check in. I was just letting them know we were there to drop off our luggage to go eat.
LOVED this place!
LOVED this place! Close to Disneyland, several restaurants and drug stores, so could walk anywhere we needed. The castle motif was magical, the room and grounds were clean and in good repair, the pool was also clean and well-kept.
Would most definitely stay again
Room was older but very clean and spacious. Would most definitely stay again. Staff was very kind from front office to housekeeping and grounds keeper . All very polite .
Spacious and Comfortable
Clean room! Very spacious and comfortable. Very friendly and helpful staff. We had an upstairs room and didn’t hear any noise from neighbors beside or below us. Elevator was super nice to have. Easy walking distance to the main Disneyland entrance on Harbor. I have stayed at several area hotels and would definitely stay here again!
Overall the room was clean but the bathroom had some areas that were overlooked.
The Castle Inn & Suites was a perfect fit for our needs
The Castle Inn & Suites was a perfect fit for our needs! It was only about a 10-15 minute walk to Disneyland ONLY because I was 27 weeks pregnant so we took it really easy! Reasonable walking distance, a friendly budget room and the staff was amazing!! It was nice to be able to leave mid day and take a quick dip in the pool to cool off when we caught the end of a heat wave! The room was very clean and cozy, A/C worked very well and plenty of pillows per bed to sleep comfortably after a long day in the parks! Only downside was no breakfast available on site but we knew that when we booked and preferred the cleanliness of the rooms and the distance over that small item. Overall would definitely recommend to anyone considering!
I enjoyed my stay
I stayed at Castle Inn and Suites for the first time, for two nights. The staff was kind, parking is free for one car per room, and there was plenty of parking spaces available. My room had two queens with four pillows each. The bed was comfortable, though the blankets are thin. There is an alarm clock with usb charging ports. The room had a table with two chairs, a desk, a wardrobe, and a nightstand. Nothing too fancy but all in decent shape, and I enjoyed my stay. As far as noise goes, there was a little bit of street noise, I could hear anyone walking past my room with rolling luggage, and I even heard the alarm of the room next to mine in the morning. I had a sound machine next to me at night, and wasn’t woken by sounds. Unfortunately, the hot tub had some gross floaties in it, and the filter on the water bottle fountain needed to be replaced, but I would stay here again. I loved being so close to Disneyland, and it was a great value.
Everything was good except water pressure in the room
Everything was good except water pressure in the room
The staff are absolutely wonderful, kind and helpful.
The staff are absolutely wonderful, kind and helpful. The rooms are as basic as can be. The shower head didnt really work or adjust. The trashcan in our room smelt like an ashtray. The mattresses are very basic and firm. But it is very close to the parks are parking is free at this hotel.
Hotel was a bit older but very cute.
Hotel was a bit older but very cute. We needed a family suite and loved how the kids had their own room with two queen beds. A short walk to Disneyland. It took us only 6-7 minutes (we have older kids though so we walk fast). Staff was incredibly friendly and helpful. Due to Covid, there was no housekeeping while we were there but we just called to request more towels and they were there when we returned from the park. Close to a CVS, Subway and pizza places. We will definitely stay again.
Fine but hard beds
the hotel itself was fine, a little dated, but being closer to the parks was nice, however, the beds are like concrete. and if you dont make it into a spot before others you have nowhere to park. the staff are super nice, and they will even charge your scooters in the front office for you, but the beds being so hard is a huuuuge downside especially after a long day in the parks
It was very close to disneyland. The only thing I didn't like were the beds. They weren't very comfortable and they were only a double and a king size bed wasn't available.
Great staff and location
Staff was friendly and helpful, and the location was great.
Clean, friendly and helpful
Clean, friendly and helpful
The staff was friendly and the room was clean, we were able to check in on time with no wait. The location is perfect, about a 10 min walk from our room to the Disneyland gate. Loved that the room had a refrigerator and a microwave because the last hotels I’ve stayed at don’t usually have both, just the refrigerator. My only complaint is that there was so much noise and I’m not just talking about the guest because that’s to be expected. We could here what sounded like water dripping but it wasn’t coming from our room, we could hear every tick and squeak. We were only there for 2 nights so it wasn’t a big deal plus the location can’t be beat for the price. Try and request a room on the top floor, maybe that will help with all the noise but I’d stay there again.
Friendly staff, immaculate interior and exterior, older rooms.
Friendly staff, immaculate interior and exterior, older rooms.
The hotel is in a great location. Short walking distance to Disney. But the mattresses need some help. They were so hard it was like sleeping on a wood floor. But the staff was very helpful and friendly.
10/10 Proximity to Disneyland!
Proximity to Disneyland was a 10 out of 10! Less than two blocks away. The hot and cold water on the shower was difficult to figure out but if you turn on the hot full-blast and then adjust with minute cold adjustments you can find something other than freezing or scalding. I liked the fact that the maids were not coming into our room every day to tidy up - we felt more confident leaving things in the room for safe keeping.
Perfect for a family trip to Disney!
This hotel was perfect for a family trip to Disney! We had plenty of space to spread out after a long day together or curl up and watch a movie or play a board game! The pool was heated which was a lovely bonus in January! The staff was all incredibly kind!
This is a great value for people looking for a clean and comfortable place to lay their head on their vacation. We were in the parks from open to close so it worked perfectly!
I've stayed here 3 times in the last 12 months, and their customer service consistently exceeds my expectations. The rooms are a great value as well, and although dated, are well kept and clean. I will keep staying here as long as they keep being amazing.
We will stay here every time we go to Disney!
We will stay here every time we go to Disney! The rooms are great and the staff is friendly! Perfect location and great for families!!
Beyond worth it
While it’s obvious the hotel is dated that was not an issue for us at all. The staff was very friendly and our room was very clean. It’s close enough to the entrance of Disneyland you can see the back of guardians of the galaxy from the parking lot. To be that close and get free parking and pay a very reasonable price for the room was beyond worth it. My only warning is it’s very loud since the rooms are outside and guests are coming back from Disney very late and Heading to Disney very early.
Small rooms but good service
Rooms are a little on the small size. The front desk staff was A+ on service.
Enjoyed our Stay
Hotel was clean, beds were a 6.5-7 out of 10 for comfort. The decor is very very dated. But we were really only there for showered and sleep. Staff were pleasant, helpful and friendly, and allowed us early check in to freshen-up after traveling. Close proximity to park entry. Used the fridge and microwave daily. Enjoyed our stay.
Really enjoyed our stay
We really enjoyed our stay. It was clean and comfortable. Just a 10 minute walk to the parks was very nice.
Would definitely return
We had a family suite. The extra room with a door that closes between the two bedrooms is a life saver. The property is ok, rooms are clean, I would bring my own comfy pillow next time, the staff was incredibly nice. The walk is close to Disneyland and the suites in the back were relatively quiet for a family hotel. This wasn’t our first stay and we would definitely return.
Clean and close
The hotel was clean and close to Disneyland. Easy walking distance.
Good Hotel, little dated but clean, does need a little work and updating on the rooms
The hotel was accommodating for my family of 5, 2 children under 5 and a teenager. It was spacious and the kids and us loved having our own space. Everyone was helpful and polite and it was a short walk to Disneyland. The accommodations saved us money too as we could bring our own food to eat or prep for the park.
Treated us like family!
They were very accommodating with every request, so close to Disney, that was key with little kids, we walked back and forth throughout the day for breaks. 10-15 minute walk. Kids loved the pool and hot tub too.
Perfect affordable hotel
Castle Inn and Suites was the perfect affordable hotel to visit Disneyland. The location was great and the hotel personnel were helpful and friendly.
Nicest staff ever!
Just returned from Disneyland and enjoyed our stay at Castle Inn. We have stayed there numerous times and have always had a good experience. Right now, because of Covid, I believe they are understaffed and unable to make your bed for you and clean your room daily. I love coming back to a clean room after a long day at Disney but given the circumstances it really wasn't that big of a deal. The staff bends over backwards to get you anything you require. My sister used a ridiculous amount of towels and the staff was really nice about bringing her fresh towels daily and taking away the old ones. We were told to call them if we wanted our trash emptied or needed more toilet paper or soap. They were really prompt with delivering what we needed. The hot tub was lukewarm when we got there, but they turned the heat up for us when we asked. They also stored our luggage for us after we checked out so we could go to Downtown Disney while waiting for our shuttle. Every person I talked to at the front desk was so nice. I'm sure some day the labor shortage will stop being a thing and everything will return to normal. We are already planning our next stay and will be staying at Castle Inn. It is a good value, it is close to Disney, we love it there!
We loved this hotel!
My family and I loved this quaint hotel. The staff is very friendly and accommodating. The room was charming, in good repair, and clean. It was nice to have a bath in the room. We also enjoyed the swimming pool and hot tub!
Clean and comfortable
Friendly office workers. Room was clean and comfortable.
We will be staying here for sure!
Good sized clean rooms. The walk to Disneyland was great, about 10 minutes! The staff are very friendly and helpful. We will be staying here for sure!
Great location and rooms
The hotel was was an easy walk to Disneyland. The room was clean & spacious. Loved the free parking. The pool is very small and the hot tub was lukewarm.
Amazing staff and clean rooms.
The hotel itself was quite old and in need of updating. The rooms were clean but because of Covid, they did not offer daily housekeeping. The beds were not very comfortable and the bathroom was small. We were not in the room very much so this wasn't a huge issue but it would have been nice to come back from a busy day to a made bed and emptied trash. The staff was amazing and very helpful.
Much better than expected!
Everything about this place was better than expected. Staff were super accommodating and the room was bigger than you typically see this close to the parks.
It's a nice hotel!
The hotel staff was some of the friendliest weve come in contact with, rooms were clean and nice. I think the outside scares people away but its a nice hotel!
The staff was very helpful and friendly, the room was clean and perfect for our needs. Air conditioning worked great. The shuttle service the hotel recommended was great.
Clean and incredibly friendly!
Clean and incredibly friendly!
Great theme and rooms
Rooms are spacious and clean. Theme is adorable.
Close to park entrance clean and affordable
Close to park entrance clean and affordable
Friendly and convenient
Friendly Staff, room was very comfortable. Close enough to parks to walk. Only 10-15 min walk.
Friendly Staff and Convenient Location
Friendly Staff and Convenient Location
Nice rooms and good location
The hotel is within walking distance of Disney and the restaurants around the block. The rooms were very nice (that bathroom could use some sprucing up). It was really quiet, other than the fireworks of course. Parking was always available and the pool was nice, no breakfast or gift shop... but that's the new normal.
The Hotel was Excellent
Very close to Disneyland, restaurants, and pharmacy's. The hotel was excellent for what I needed.
This hotel was the absolute best
This hotel was the absolute best! The parking is free, a quick walk to Disney, and SUPER clean! I will 100% be coming back. The pictures online don't do this place justice and it was ALOT better than we expected. If you need a cheaper hotel and a quick walk to Disney with free parking, this is it. I loved the exterior as well, the magic doesn't stop just because you left the parks.
This was a great hotel, especially for the price. The staff were all friendly and helpful. The walk to the Disneyland main gate was about 10 minutes (depending on lights & how fast you walk). At the end of the night, especially the last day, it did feel like forever but we were wore out. There were a couple reasons why I didn't give five stars - first was that the black out curtains were short and didn't completely close out all the light and it made it bright in the room. I tried using a chip clip and pillows to help keep out the light (which were the hotel lights). Second, which really was horrible - I asked for a ground floor which they accommodated but we ended up in the front corner right in front of the elevator, ice machine, soda machine and the stairs. It was CRAZY loud and busy ALL the time! If we actually spent time in the room and if we weren't so tired from a full day at the parks, this would have been a HUGE problem. No one was ever considerate of the rooms right there. We heard laughing, crying, fighting, etc.. All in all, it was worth the price just for a place to sleep but I'll probably try another location next time (maybe a little closer). And, the store was closed due to Covid, which is understandable but nothing was mentioned on their website about it being closed.
Excellent customer service.Clean rooms,The staff are extremely helpful and when you call for towels they are there within minutes.We got there early before check in and they helped to find us a available room so we didn’t have to wait .We also were allowed to check out late .Awesome service !
Hotel was nice and clean. Staff was excellent and helpful.
Overall a close walk to Disneyland. Definitely recommend. Plenty of parking. No issues here
I will definitely be booking again!
This hotel has the best customer service I’ve ever had at a hotel, it was in perfect walking distance to Disneyland, and it was very clean and comfy. Lots of pillows and the beds comfy, room Had a nice little coffee maker, mini fridge, and microwave. I will definitely be booking again!
Great value with free parking and close walking distance to Disney. Rooms are basic but spacious and clean. Recommend!
We will be back a 4th time soon!
This is the 3rd time we have stayed at the Castle Inn and we were very pleased once again! The deal we get at Get Away Today makes it a great value! Clean rooms and a short walk to the parks. We will be back a 4th time soon!
Overall it was a good choice
Overall it was a good choice. A quick walk to the park, clean, never heard your neighbors and friendly staff. A bit dated and not being able to use the pool was a bummer, but I would stay here again.
Everything was good
Everything was good
Great stay! Just what we needed and received a connecting room for our family and did not even have to request it! Amazing customer service. The cleaning ladies were awesome too. Always asked if we needed anything as we pasted them during the day. Thank you Castle Inn!
Staff was great. Room was clean
Within walking distance to the parks. Friendly staff.
My favorite hotel
This is my all-time favorite Hotel. I've been staying here for almost 20 years. I would recommend this hotel to anyone it just gives your trip a little more Magic. Nice big rooms, clean and it has a great little store.
walking distance to park. great customer service. room clean and spacious.
It was very close to Disneyland! We walked to the park everyday and walked back at 11:30pm. It was clean and a comfy place to sleep.
Rooms should be renovated
We'll be returning!
Our 2nd time staying. Great location to the parks (about a 10-15 minute walk) Very accommodating staff and very clean rooms! Will stay again.
Clean rooms, close to Disneyland, restaurants, and Walgreens. Heated pool and jacuzzi.
Loved our stay
My husband, 5 year old, and I stayed for 4 nights. The staff at the front desk were welcoming and happy to help with anything. Our flight arrived early in the day before check in, and they had no problem with letting us keep our luggage, car seat and stroller in the storage room while we explored Downtown Disney. We had a room with two queen beds. The room was clean, and the beds were comfortable. The hotel is walking distance to Disney. The castle appearance was very exciting for our little princess! Definitely recommend!
Very nice hotel and super close to Disneyland.
Very nice staff and clean rooms.
Super close to Disneyland, just a short walk and don't have to worry about the shuttle. Only thing I wish it had was breakfast.
Good value, GREAT location
Close to Disneyland . Convenient and clean. Nothing fancy, and the beds are kinda small but it’s a decent value with a great location.
Close to Disneyland
Staff were friendly. Hotel is within walking distance to Disneyland, just 10 minutes away. Room was clean.
Clean room, comfortable bedding. While there there was a fire that closed I-5. The clerk at desk gave me a map and explained how to get around the fire
It was close enough to walk to the park. It had great staff. Enjoyed the spa while the kids enjoyed the pool.
Convenient, close to the park, very helpful.
Super close walk to the park and the gift shop has everything you need there is also plenty of food near by and walgreens
Great hotel and staff
It was a fabulous hotel and staff was great, a breakfast lounge would make it even better.
Happy and Comfortable
We were very happy and comfortable staying at the Castle Inn and Suites. The hot tub was perfect at the end of a long day of walking and standing in line. The walk to Disney wasn’t long at all although we have stayed closer and some days closer can save the day. Bring your own conditioner and lotion, the only toiletries provided were shampoo and soap.
Could use an update, but met our needs
The room is pretty basic and good enough since you’ll be spending your days in the park anyways. The bathrooms need serious updating and trying to take a hot shower was a task. The water was hot then cold the entire time. You were either being burnt or momentarily frozen.
The hotel is fine. Free parking was nice and the room was clean and quiet. The location itself is a little farther than we wanted to walk though.
Met our needs
Didn’t spend much time at the hotel - just a place to unwind and sleep
I would definitely stay here again
I stayed Labor Day weekend with my daughter, overall it was a good stay. Easy check in and out, about a 10-15 min walk from the hotel to the gate which was really not bad. The hotel was closer than I expected. The room was clean overall although is smelled a little but not a terrible smell. It was like a wet smell after something has dried. I would definitely stay there again. We were hardly in the room so it didn’t really bother me. The parking was free too.
Located across from Disneyland
This hotel is conveniently located across from Disneyland. Just a short walk away. It's definitely a budget hotel but if you are looking for a place to sleep, this is it!
Loved the location
Clean room with great AC and it's within walking distance to Disneyland!
Fit our needs
Pros: Great location. Allows to have six people in a unit, but with privacy. Maintenance responded quickly and efficiently (broken refrigerator). Cons: Rooms are older and dated (dark) Outside sidewalks dirty. Electrical breaker to the bathroom kept shutting off. Overall, fit our needs. Our group could stay all together in one unit, while giving families privacy. Not the cleanest, up-to-date place, but since we mainly used the accommodations to shower and sleep, it was more than adequate, especially for the price we paid. Location to Disneyland’s entrance gates could not be much better.
Love staying here!
Pretty close to the park, about a 10 min walk or less! Love staying here!
Overall great experience. Room was very spacious and had all the basic amenities that we needed. Staff was very polite and helpful. Great location and the pool was perfect to cool after a long hot Disney day.
Great Customer Service!
Great customer service, very friendly people! Loved that it was so close to Disney I was able to walk there. Would def stay here again!
The hotel was good. Could’ve used better tv’s/cable. The fridge in the room barely worked. Hotel room kind of smelled.
Close to Disneyland
I was expecting queen size beds and I’m pretty sure they were full size. There was a gap under the front door large enough to be very noticeable. Other than that it was a close walk to Disneyland which was perfect; didn’t have to wait for a shuttle, lyft, or Uber.
It being located so close to the park was something that we really appreciated. Walking back after a busy day in Disneyland can be excruciating, but the Castle Inn made everything so easy and allowed us to enjoy the entirety of our vacation that much more.
Best Place to Stay
Close to the park and very clean and nice!!!
Friendly Staff & Comfortable Rooms
Overall I had a pretty good experience with this hotel. Check in was quick and easy, the staff was friendly and helpful, my only complaint was the shower. Our shower had very little water pressure, it was almost like a mist rather than a stream of water, and it would fluctuate between hot & cold. It was a small detail and I would still recommend this location in the future. The location is great, within 10 minutes to Disneyland, and centrally located by restaurants so you don't have to drive out of the way.
I’ve stayed at the Castle for years. The rooms are simple but clean and the location is great. The pool is a little small and I don’t love how it’s in the parking lot but the castle theme is always a favorite of my kids. Not a far walk and close to our favorite restaurants- Cheesecake Factory, California Pizza Kitchen and they even have a CVS not far. I normally book early to get the extra night free so it's an even better deal.
The hotel was nice. A few downfalls, such as the water constantly going from really hot to cold. The one that thing that I myself was a bit bugged with was, I asked for an Iron and an hour later had to go to the desk and ask again. I also asked for towels and toilet paper one afternoon, and I had to go and find the cleaning staff to get these items. Other than those things, the hotel was reasonable. Quick walk to Disneyland and restaurants near the hotel.
Staff very nice! Room was very comfy soft beds. When taking a shower the water would go from hot to cold from time to time but other than that my stay was amazing! Thank you Castle Inn for the friendly service. Its about a 5-10 minute walk to Disneyland.
Very convenient location
The room was very comfortable and the hotel was about a 5 minute walk to Disneyland.
Great Hotel at a grest price
The hotel was reasonably priced with comfortable beds. Since it's only a 15 minute walk to Disneyland we didn't spend much time in our room except to sleep. My only complaint about the room was the lack of outlets by the beds. The hotel was within walking distance of several restaurants and a bus stop. Since we didn't rent a car, being so near a bus stop was nice.
15 minute walk to FUN!
Only 15 minute walk to Disneyland's front gate! Free parking, basic rooms but always cleaned and made up by hotel staff before our return each day. Great location and price. Room included parking, small frig, microwave, coffee maker, hair dryer, wifi, TV/cable, small pool (did not use). I would recommend and stay there again. Cannot beat location, parking and price.
I absolutely loved staying here. Close to Disneyland and the staff was so nice (:
Birthday get away
great location, Great stay over all. Only thing missing is a continental breakfast of some sort. would recommend to others and will stay again in the future.
nice room close to disneyland
We stayed in this hotel the first week of January 2018. It is a nice hotel, clean room, comfy bed, mini fridge, microwave, tv and has friendly staff. It is within walking distance to Disneyland, Walgreens, Subway, a Chinese restaurant, Pizza place, Denny's and Ihop. We walked to many of these locations. The hotel doesn't offer a breakfast but we chose this hotel because it offered free parking and was in walking distance to Disney. The hotel also has a small store where you can buy snacks, drinks, breakfast items and other Disney related items. We bought our own breakfast meals from Walgreens and the hotels store and that worked for us. We used the pool one day we were there it was cold outside and the pool wasn't heated so we mainly used the spa but it worked for us, the staff gave us extra towels to use. My kids also loved the castle design of the hotel it added to the magic of our vacation. the only thing we noticed was sometimes the water temperature would vary while using the shower but it wasn't a big deal to us. We would definitely stay here again.
Spacious rooms withing walking distance
This is in no way a 4 star resort, but for the Disneyland area, it is a decent place to rest between park visits. We stayed 5 nights around Thanksgiving. Depending on your walking speed and waiting at crossing lights, it is about 7 – 12 minutes from the security booths. The room had two double beds, one bedside table, dresser, small closet, and TWO tables (a desk and small breakfast size table) and four little chairs. In addition, there is a mini fridge, microwave, coffee maker, hair dryer, and basic toiletries. We did not turn on the TV so I can't say anything about the channels available. The room was always clean and plenty of towels provided daily. The downside was the pillows (lumpy foam), the fridge did not get cold enough, the outlet by the sink did not work despite requests to fix it, and the hot water struggles to keep up with demand so at times the pressure is very low and changes to scalding hot then freezing cold. A tip to avoid the water issues is to shower at night when the pressure and temperature are consistent. The beds were small (doubles) and firm but at least not lumpy or uneven. Our room was located across from the lift (elevator) and it was quieter than I hoped and we only had to hear the occasional loud family shouting at each other while waiting for the lift. The front desk always met us with a smile even if they couldn’t fix our not cold fridge or broken power outlet. They had a room ready for us to check in early which was great since we had been up since 2am to travel to Anaheim from Oregon. The front desk will store your luggage if you arrive early or depart late. However, it is not a secure luggage check with your items tagged and stored away from other guests. The luggage closet is just a locked room up front and there is not system in place to ensure that when you pick up only your items. This made me nervous, but we didn’t have a lot of choice since we arrived at 9am for a 3pm check in and didn’t leave until 5pm for a 11am checkout. Our Thanksgiving trip experienced record breaking hot weather and the pool was cool and clean. The pool did not seem to be heated and was very cold – had the outside temperature not been so high (95!!) it would have been too cold for me. No breakfast is provided. There are several places to buy breakfast nearby or just stock up on basics at the small shop next to the lobby.
Just pick something else
Okay, I'm like you. You're reading these reviews and a lot of the negative ones seem like they're left by people that are high maintenance and needy. I'm not that person, I don't complain and I don't have any special requests. That being said, Castle Inn and Suites was absolutely awful. The moment we walked in my wife and I were hit with a strong urine smell (I know it's just the a/c and not urine) and an even worse mold smell in the bathroom. My sense of smell is weak so if it made me catch my breath you know it's bad. After dousing the room and a/c unit in some febreez that I borrowed from a maid, we thought it would clear up in an hour or so. After it didn't I walked to the front desk and explained that I wasn't mad and wasn't going to make a big fuss but I really wanted something to be done. She was very sweet and said she would send someone up. The maintenance guy showed up quickly and.....sprayed our a/c unit with some febreez....no joke. We also thought maybe we had a "bad room" but walking down the hallway we smelled a few other rooms that had their doors open and they were just as bad. At this point I knew that almost nothing could be done on my end so we just dealt with it for the week. Now, I knew we had an amazing location so the quality of the hotel would be lacking (typically at Disneyland, close hotels aren't great and further ones are better for the most part) so I wasn't surprised by the light in the bathroom hanging out of the ceiling, chipping paint, the fun shower game we played where the temperature swung wildly from frigid to burning hot, etc because plenty of reviews warned us of this. Okay, so now if you've read to this point you may be thinking, "hey fella, just deal with it because you'll spend your days in the park. You just need a place to sleep. Who cares if it's not a Hilton?" Well, I'm with you. We just made jokes about it and tried to leave earlier each morning. After 5 days in the park, spending about 16 hours there each day, we arrived to our hotel Friday night exhausted. When faced with the prospect of staying another damp smelly night there, we just decided to check out at about 10:30 pm (they have 24/7 desk service) and drove the 10 hours home because that seemed more appealing. None of this is exaggerated, I've never left a review like this. Please, just....choose another hotel.
My family just spent 4 nights at the Castle Inn and we loved it! The castle theme was very cool and the kids loved meeting Rusty the knight. Yes it's an older building so if you are looking for all things shiny and new,this may not be the place for you.If you are looking for a comfy place to rest your head at the end of a long day at Disneyland though,it's perfect.It's so close,you can literally see the Guardians of the Galaxy ride across the street.My kids thought that was the coolest thing ever and it just amped up the excitement level.We stayed on the top floor and it was quiet all night.The room was clean and spacious for my family of 4 and the beds were comfortable enough.The shower was a little odd,with the water changing from hot to cool intermittently but it was manageable.I definitely recommend staying here and we look forward to visiting again!
This hotel met our every need. Great stay!
My daughter loved going home to our castle at the end of the day
Not the best room but a good hotel for a good price within walking distance to Disneyland. The beds were hard but the rooms were clean. The staff was friendly. Only one of the three washing machines were working but they offered a laundry service for $34 and that ended up being totally worth it. The best part about staying here was my daughter's excitement to go back to our castle at the end of a long day at the park.
Not bad if you like a damp room with ants!
Not impressed at all with this hotel. Being close to Disneyland is the only benefit and not worth it. Out room had ants and we were told they would take care of it but never did. The shower was outdated and water temp constantly fluctuated. The room was always damp even though it was not muggy outside. There are better places to stay than here. The staff were pleasant but the room was not.
Close to Disney but that's the only pro
This hotel was pretty bad. The room only had 1 nightstand, the cleaning lady's came to clean the rooms at weird times. The earliest they came was at 7:30 am and then came the next day at 5:00pm. They didn't even clean our room on the last day so we had to reuse wet towels that were sitting on the ground waiting to be refreshed. The staff at the front desk was very nice and the location is a 15 minute walk to Disney but that's all that was good about this hotel. The door on the room didn't line up correctly so light came though the bottom. We were lucky none of the crickets that were outside the rooms came inside. The rooms had little lighting, very dark. You could hear literally everything going on outside, kids running, people yelling, the cleaning ladies walk by with the carts, the ac units are noisy, you could hear conversations in the room next to you. Overall bad experience and will spend more money to stay at a nicer hotel.
It is great for the price
You can't beat the price for staying across the street with parking included. The beds were comfy, the pool was a big hit with our family but the customer service in the lobby was horrible. I had a note put on my car, even though the flyer was on the dash board, saying our car wasn't registered. When I went inside, like the note asked, I was greeted with an attitude like why are you in our parking lot. When they realized they were wrong they tried to blame it on someone else instead of just apologizing. Then I misplaced my debit card. I went into the gift shop and the man helped me look all over. When I went into the lobby the girl cut me off and shouted NO when I asked if anyone had turned one in. We did enjoy the short walk though :) - I would stay here again, just make sure you don't loose anything or need anything from the lobby HAHAHA
Walking distance to Disneyland
The hotel is close to Disney. Staff extremely friendly. Pool was ok kids loved it! Would be nice if bigger especially when alot of people are in the pool. The room was big with fridge and microwave. Air conditioner worked well. The only thing I can really complain about is the lighting in the room. Even with all the lamps on the room was dark at night. I wish the bulbs were brighter. There wasn't enough light for me to read. But I would stay here again.
Close to Disney
My sister and I stayed for the Tinkerbell run. We enjoyed our time here as it was just a quick walk to Disneyland. We had a issue with one of our bathroom lights that had gone out and we called front desk and they sent someone to fix ASAP.
Best ever hotel experience! !
My 6 year old daughter and I stayed here for a week. We loved it! It's a 5 minute walk to Disneyland. Great area with lots of places nearby to eat. The room was huge! The beds were awesome! The staff was very friendly from check in to check out. The pool was just what my daughter loved and the jacuzzi is just what I needed after walking through Disneyland all day! We will definitely be returning to Castle Inn and Suites! Thank you for making us feel at home!
Great inexpensive stay close to Disneyland!
We stayed 6 nights here while we spent a week at Disneyland. We booked through Get Away Today and our check in was really quick. It's right across from the south end of DCA. We had spent the day in Long Beach so coming in from the south our kids couldn't see the park so we were able to surprise them once we got to our room. It's motel style where the doors go right outside. The rooms are perfect for what we need. The beds were comfy but after a full day at Disney I think everyone could have slept on the floor and slept all night. There was a mini fridge and small microwave. We brought stuff from Costco like breakfast sandwiches, gogurts and poptarts. We could eat breakfast right in the room. There are places down the street too but for us this was a cheaper option. There is not a freezer part in the fridge but there is an ice machine by the elevator so we'd fill bags with ice and use those in our soft cooler to carry food into the park. The rooms were clean. We like to leave a little tip, even if it's only like $5, for the lady that cleaned are room with a little thank you note. They took great care of our room during our stay. It was only about a 10 to 15 min walk to the park. By the end of the day that was about as far as I could make it. Any further and I think I might not have made it. But really the walk isn't that bad and for the price and the fact that you don't have to pay a parking fee each night, it's such a great location. We'd stay here again in a heartbeat. It's not the nicest place around but if you're on a budget it's the nicest place you can stay for the price. I know I saw reviews about bugs and stuff. We didn't have issues but we were there the end of January into February. It's a great place for those on a tight budget like us.
We really enjoyed our stay at this hotel during our Disneyland trip. The staff was very helpful and friendly, and the room was very quiet, which helped us sleep better, as we were very tired each night, from being at the Park all day!! I would highly recommend this hotel for your Disney stay!!!
Short Walk, great value
This is our first Disney trip and while not a resort I understood it would be a standard hotel room. It was clean, nice sized fridge in room, lots of towels available and very quick walk to Disneyland. Free parking is also a plus. I do wish they used brighter colors for bedding and furniture but the beds were very comfortable and included extra pillows. Would definitely stay here again
Clean, comfortable, close to Disney
Just seeing the hotel from the street put me in a good mood, it was just fun and exciting. The rooms were average, they were very clean and the beds were comfortable. The mini fridge and microwave were very convenient and nice to have. We were able to walk to the corner to go to Walgreens, CVS, or 7-11 to get breakfast items which helped save some money. The walk to the park was fast. The pool area was pretty small but being there in January it wasn't busy at all. My only complaint was the water temperature would fluctuate while in the shower, it wasn't a huge amount but you could tell it would get a little colder every so often. We stayed for a week and would definitely stay there again.
Lots of hiccups.
The hotel had construction on their parking lot while we were there that we didn't know about until we checked in. This made the parking lot fairly hectic as well as interfered with our ability to easily access or room- though honestly it was the not being told until after we checked in that was the most frustrating. There is zero hot water pressure in the rooms- it's almost like it's been purposely turned down. To get the hot water to work well enough to use you have to turn on the cold water quite a bit. Don't use th bath products they provide you with- bring your own. My hair was frizzy, tangled, and smelled odd after one use. The castle theme is neat but the pool was small and full of bugs. The rooms seem very clean and the housekeeping staff was very lovely. Mostly the hotel is just very outdated and unorganized. Beds are not at all comfy but you will sleep just fine of you prefer a firm mattress. Walking to the parks with two young kids took around 15m+ to reach security- would be much faster with adults only or kids in strollers.
A nice place to stay close to Disneyland
Not a traditional five-star hotel, but the welcoming staff and comfortable accommodations were a welcome site and the end of each of our Disneyland days. The staff is overwhelmingly helpful. Their upbeat attitude is a great way to start your Disney vacation. They're knowledgeable about the area and have solid recommendations for nearby resources. The room is nothing fancy, but the beds are comfortable and the pillows are plentiful. The housekeeping staff did a great job cleaning each day. The walk to the park takes exactly 7 minutes with two kids in tow. It's close to several restaurants, CVS, Wal-Greens should you forget anything. If you're looking for a walking-distance hotel, this is a great place to stay.
The hotel looks pretty exciting from the street but we were honestly disappointed with it. I know this because I spent the first night at the hotel looking up other hotels on the street wishing we hadn't prepaid for this one. First of all... I get it... complaining about a hotel is a 'first world problem'. It's being kind of spoiled... having said that, our whole family was irritated with the gross smell coming from the air conditioner.. like stinky feet. I know it wasn't just our room because as we'd walk the outside hall we could smell it also coming from the others. The toilet overflowed the first morning. The front desk staff was nice enough to have it taken care of by the time we were back from the day.... but I was grossed out by the tile floor wondering if a perfect stranger would have really taken the time to disinfect the floor for us after toilet water had poured out onto it. I'll never know.... The pool area was small but my kids were happy. In November it was great. I can't imagine how packed that little pool would be in the summer though. The gift shop was helpful. So overall.. this is an old hotel. Don't expect anything wonderful. the outside castle look is the best part. But I do want to acknowledge the room attendants. They are overworked and underpaid at any hotel and their staff here did a great job having our rooms in perfect order. So despite my complaints and in general being disappointed in my hotel choice, I have to give a shout out to the people who worked hard there. It's not their fault the hotel is quite aged.
Sadly this rating is lower than i normally go. The main reasons are because there were bugs in the room and the sink smelled like sewage. The beds were comfy enough and the staff was friendly but the room overall was not very good.
Clean, comfy, and walking distance to Disney.
We would absolutely stay at this hotel again! This was our first visit to Disneyland and staying at the castle within walking distance just added to how wonderful it was. This hotel was clean and the staff were very friendly and helpful. We stayed for 5 days and will pick this place over and over again!
I love this hotel! It's inexpensive, but of high quality. It's a 5 minute walk to the park. The staff is very friendly and helpful and they do a great job at keeping the rooms clean. The outside looks a little outdated, but the rooms are very nice. I stay here every time I go!
Loved this Hotel!
This hotel was extremely clean and had a great working A/C. We didn't mind the walk, it felt very safe. Pool is nice and the hot tub is great as well! The theme is great and the staff was extremely kind! Can't wait to stay again!
Easy walk, quiet and friendly staff
I loved the rooms, they were plenty big enough and I had large families with small kids on both sides and didn't hear them at all. Very easy walk to Disney and the mall around the corner. Beds were comfy, check in was a breeze and the staff was friendly. The pool area is small, but I didn't let that influence my hotel rating because I do not go to Disneyland to swim :)
Clean and reasonably priced.
COMFORTABLE BEDS!!! Comfortable and plenty of pillows.Clean rooms and great service. Free parking is a big +. A/C unit worked well and QUIET. We stayed in other neighborhood places in the past and based on that we will come back to Castle Inn
First, I liked how large the room was and how clean it was because my husband and I went with our 4 year old and cleanliness is important to us. That's about it...the beds were very hard and not comfortable to us at all. I'm also 5 and a half months pregnant and when I checked in I requested a ground floor so I didn't have to walk up and down the stairs and person that was helping me looked at me like I was bugging him. The other service members were friendly, though. The first day we walked to Disneyland because we were told it was just a few minutes and we had a stroller. Halfway through the day we came back to rest (our stroller also blew a tire that day so we weren't able to use it the rest of the trip) and I went back and asked about the shuttle to the park. *note: before I booked this hotel I called and was told we could use the shuttle* but when I asked the front desk person they said they didn't offer tickets to the shuttle because it was so close to the park. Walking with a pregnant lady and a 4 year old made it about 10-12 minutes instead of 5. We also came back to all of our dirty towels still in the room, but the beds were made and we had 2 fresh towels. So to recap- Things I liked about the hotel: large/clean room Things I didn't like: no shuttle after being told there was (which is why I booked it because I thought I'd have the option), hard beds, cleaning service just making beds and not taking towels, feeling like I was inconveniencing front desk upon check-in with a special request.
For the price, this was a great hotel. It is within walking distance of Disneyland & DCA. The staff was very friendly and accommodating. Our room was spacious but we did upgrade our room. This is not a luxury hotel, but it met our needs and the beds were comfortable. Everything worked fine, toilets, sinks, air conditioner, tub, shower, refrigerator, etc.
This is the second time staying here its not too far from the park and just around the corner is a bunch of restaurants and a strip mall!
The best thing about the hotel was that it was so close to the parks. We also liked that it was close to a CVS, Gardenview Walk and other restaurants. My son called it "Mickey Mouse Castle" so he absolutely loved it too. The elevator closest to our room was closed pretty much the entire week, it was back up and running on Friday. But it wasn't working on Saturday at all when we were trying to get all our stuff back to our car to leave. The showers were good if no one else was taking a shower, flushing a toilet, or using their sink; we would get scalded with hot water and then freezing water. When we first arrived we were inquiring about the location of Medieval Times and the best way to get there and the two people at the front desk couldn't really give us a straight answer. They offered a map that we never did receive. We just ended up using our Google map on the phone and drove there. We never did call back the front desk for anything, we either Googled, Yelped, or asked a person at the park or neighboring restaurants.
The staff was great, the rooms were nice and had everything we needed. The coffee machine and the soaps they provide were't very good, but nothing we couldn't handle. The beds were very comfy. The walk from Disney was close enough to walk, but far enough it was hard for my kids to want to walk back after a long day. Overall we would stay here again and recommend to others.
Loved being so close to the park! The first few days at Disneyland was so hot, it was nice to be within walking distance to come back and rest! Beds were comfy! Staff was very nice!
Perfect Location and Value!
This hotel is perfectly located across the street from Disneyland. The rooms are big, clean and beds are comfy. The rooms are a little dark but that was okay for us. They have a microwave and fridge which was nice and an on-site market/gift shop with food items and souvenirs. There is also a strip mall next to the hotel with a variety of places to eat which were good. I recommend the Subway, Chinese and Pizza place. There is also a 7Eleven and CVS across the street which was convenient. Disneyland was about a 7 min walk for us from the hotel with a child. Not too bad at all. The Gardenwalk was also a short walk from the hotel which had even better dining options and entertainment. I would definitely stay here again. The staff was super nice and accommodating. There was a pool but it rained on our trip so we did not take advantage of this but it looked nice. Parking and WIFI was also free which is hard to find this close to the park.
Great value and location
Our walk to Disneyland was about 15 minutes with an 8 year old. The rooms were clean and service was accomidating. Our first night we had a 3rd floor room but around 11:00 the stomping above us was too much to sleep through so I asked the front desk if they could move us to to floor to avoid this and the were more than happy to do so. The quickly came to our room with a new room key and a luggage cart then proceeded to make sure we were happy with next room. This place was nothing fancy but it was comfortable, close and affordable. I would definitely stay again
The experience with Get Away Today was awesome, but our experience with the hotel could've been a bit better. There was a flood in our bathroom from pipes bursting I believe. Fortunately, nothing got damaged and they changed us to a new room, but it was very inconvenient timing and took about an hour since we had unpacked and all.
Cute little hotel
This was a fun hotel and my kids loved staying in a "real castle." The staff was so much fun and we just loved this hotel so much! It was an easy easy walk to take the kids back in the middle of the day to take a nap.