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Disneyland Resort
Most Frequently Asked Disneyland Ticket Questions (Video)
June 11, 2015
Author: Kimberly Fidler
200 Comments


At Get Away Today, we are your Disneyland experts. Our Disneyland vacation packages come with discount Disneyland tickets already included. We get a lot of questions about these tickets;"How do I get my tickets?" "What's included with my tickets?" "Do I have to use all of my days in a row?" You get the picture. Instead of telling you about our tickets, we'd love to show you! Watch this quick video and learn all about Get Away Today's Disneyland tickets:


As always, we recommend getting the longest length of stay ticket possible. With Disneyland tickets, the longer you stay, the less you pay per day. Not only is it a better value, it's the most flexible way to experience both parks of the Disneyland Resort. Be sure to check out our Disneyland tickets online or call our Disney Experts at 855-GET-AWAY to find the best ticket deal for when you're traveling. If you have any other questions about our Disneyland tickets or vacation packages, let us know. We'd love to help your vacation dreams come true!
 
 
Check out these other great articles and videos:

21 Things to do at Disneyland This Summer
Best of the Disneyland Diamond Celebration (Video)
25 Tips for the Disneyland Diamond Celebration
Top 10 Disneyland Tips from Get Away Today (Video)

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Leave A Comment
200 Comments

Anonymous- Yes! You can upgrade our discounted tickets during your vacation. The full value is applied to the price of the AP you choose, and you'll just pay the difference. Hope this helps!


Are the Disneyland tickets purchased with you available to be upgraded to an annual pass (ex. Flexpass)?


Ashley- Hello! The dates are flexible throughout 2020, so you are okay to begin your Disneyland experience on the 27th of April. Have so much fun!


Hi! I just ordered 5-day tickets for our trip & the date on them is April 26. We plan to start our 5 days on the 27th though. Is that ok or do we have to start them on the 26th?


Justin- Thanks for booking your Disneyland vacation with us! In order to redeem your e-tickets, you can take either a print out or your mobile device straight to the Disneyland Resort turnstiles after you go through security. A Cast Member at the turnstile (entrance to Disneyland or Disney California Adventure) will scan the barcode on the e-ticket voucher and give you a paper ticket to use for your vacation. Since you purchased with Disney MaxPass in advance, that feature should already be "loaded" on your ticket. Once you enter the Park with your paper ticket, use the Disneyland app to scan your ticket and have access to MaxPass requests. After you book, you should receive an email from us with confirmation regarding your hotel. If you have concerns, please call one of our agents to confirm details 855-GET-AWAY. Hope this helps!


Hi there. My wife and I just reserved a hotel and 3 days of tickets to Disneyland with park hopper and MaxPass. As we’re completely new to the Disney experience we just were wondering how the e-tickets work and what all we’re required to bring when redeeming them? Also do we get any kind of official email from the hotel confirming our stay? We’re taking a road trip down from WA and want to make sure all the ducks are in a row before we start travel in April.


Ahmad - Thank you for booking with us! Please give us a call at 855-GET-AWAY so we can look at your account and get you the most updated information regarding your tickets.


I ordered my tickets last Friday for this upcoming Saturday at Disneyland and I still did it receive my tickets. How long until I’ll receive them?


Chance- If you'd like us to help you upgrade to 5-day tickets, please give us a call at 855-GET-AWAY. We'd love to get you set up for your vacation!


I bought 3 day park hopper tickets on the app. If I wanted to switch to a 5 day ticket, can I still make that change?


Anonymous- Great question! YES, you can. And it's a great deal because our tickets are discounted.


Can I use my tickets I purchased on getawaytoday and apply them towards season tickets when we go?


Anonymous- If you scan the voucher/e-ticket before you have redeemed it at the Disneyland Resort, then you are linking incorrect information to the Disneyland app. It does not void your Disneyland Resort tickets, but it does mean once you enter the Resort you won't be able to use Fastpass or other features. If you have more questions about this, please give us a call at 855-GET-AWAY.


What happens if you do scan the ticket into your Disney App before entering the park. That going to void by tickets?


Anonymous- Call one of our agents at 855-GET-AWAY and they'll help you make arrangements for Universal Studios!


I bought a package for hotel and Disneyland, but I want to add universal studios tickets can I still do that. Even though I already purchased the package?


Jeffrey - With Get Away Today's new e-tickets, you can take the electronic vouchers straight to the gate! You do not need to wait in line to redeem a hard copy of the ticket before going to the entrance gates. At the entrance gates, Disney will scan your e-tickets the first time to show them, and give you a hard copy of your ticket to use from that point on. You can find out more information about the Get Away Today e-tickets here: https://www.getawaytoday.com/travel-blog/new-disneyland-etickets Have a great trip!


I found out this time around you no longer do the paper tickets, and everything is e-tickets. I am landing early (very lol) in the morning the first day of my visit, and would like to NOT have to stand in line waiting for the ticket booths to open, and would rather be in the line for gate entrance (As that will be huge by the time the ticket booths open). Can I scan whatever it is you send me for my tickets into the Disneyland app in advance so I can just go right to the gate that morning, and queue up? In the past with Paper tickets this is what I would do, and it was awesome!


Great question. We don't accept Disney Gift Cards as a form of payment. We accept Visa, Mastercard, American Express and Discover. We also accept PayPal and electronic checks. :)


Hi! I have a couple of Disneyland gift cards, and I was wondering if those were good to pay for Disneyland tickets on this site?


Hi Steven, You should be able to get your tickets as soon as they are authenticated. Please call our office at 855-GET-AWAY to ensure that they are processed immediately. :)


I bought Disneyland park hopper tickets on 8/8 at 9:04 PM for a visit on 8/9 not realizing there was time delay in receiving them. Is it within 24 hours or do they get sent the day of after they are authenticated? Thanks!


Hi Tia! When ordering our Will Call tickets, you should receive the email with the voucher within 24 hours of ordering them. Please give our agents a call at 855-GET-AWAY and they'll be able to resend the email for you.


We bought your Disneyland package about a week ago and still haven’t received the E-tickets when can we accept to receive them?


Hi AEL, Call our agents at 855-GET-AWAY. They'd love to help you!


I purchased a layaway package and thought I had chosen to have it automically debited on the final payment date, I realized this morning that it had not been deducted. I tried logging in and making the final payment but it will not let me. Is my package cancelled??


Hi Debbie, Thanks for choosing to book with us! Yes - that is plenty of time to receive your tickets. Once you purchase your tickets, we'll send you an email with a link to downloadable coupons to use in the area. :)


This will be my first time using get away today and I’m going to be ordering my Disneyland tickets on July 3 ,2018 for September 16,2018 ,will they arrive on time ? And do you get any coupons to use in Disneyland purchasing through get away today ?,thank you


Hi Natalie, Yes- you can easily customize a package to how many travelers you are going with. You can edit tickets online, or just call our agents at 855-GET-AWAY.


Hi, I was wondering if I purchased a packet could I still add or remove a room or guest ticket from the purchase?


Hi VFN! We're sorry to hear about your family emergency and are wishing your family the best. You can give our agents a call at 855-GET-AWAY to look at refund options.


Hi MM! As long as your photo ID has your name and picture, it should be fine. Make sure to bring your ticket confirmation as well. And you are fine to pick your tickets up 1-2 days before your selected date, although you could always put your arrival date as that earlier date if you'd like as well. The ticket booth typically opens up 30 minutes before the park opens. Please give us a call at 855-GET AWAY if you have any other questions!


I purchased my tickets a while back but a family emergency came up. Am I able to get a refund?


hi, I was wondering if photo Ids from other countries would also work for picking up the tickets? I am from Germany so I have a German ID... another question: Can you pick up your paper tickets at the booth 1-2 days prior the day you wanna use them( probably put the planned pick up date as "arrival date then?) and what are the opening hours of the ticket booth?( park hours?)


Hi there! You'll want to give our agents a call at 855-GET-AWAY and have them add the request to your reservation. You can do that at anytime and then we'd also suggest calling the hotel directly a few days prior to check-in to reiterate that request.


If you booked a Disney hotel for later this summer and want to request a certain floor to stay on, how do you do it and when should you do it?


BME - You'll want to check the title of the ticket. If it states "Will Call" then it is set to be picked up at the ticket booth. You can always call our agents at 855-GET-AWAY to make sure that's set up to be mailed to you.

Jordan - When picking a date so close, our system should automatically change over to Will Call, so that your tickets can be picked up at the ticket booth and your hotel information emailed to you. You can call us at 855-GET-AWAY if that's not working for you.

Sue - At this time, our only location is in South Ogden, Utah. However, you can always call in and inquire about paying via check if that works for you. We'll just need to make sure that you're at least a few weeks from your vacation as that method takes longer.

Thank you!


Hi, can I pay for the the discounted disneyland tickets using cash? Is there a place near disneyland Anaheim for me to buy from getawaytoday using cash?


I am trying to book a hotel and Disney tickets for this weekend. Is there a way to get the tickets and hotel reservations emailed rather than mailed? I don’t see an option.


Hi, i just purchased Disneyland Package including Character Dining. On the Character Dining information, it's stated i will be receiving voucher in the mail, but during checkout, it's saying i have to pick it up from the ticket booth. Which one is true? Our Trip is not until August. Thanks!


Hi Tyler, If you have your paper tickets in hand, you will save time the first time you go into the parks because you won't have to pick them up at the ticket window. After that, each entry will be the same. :)


Is it faster to get into the park with paper tickets or the email?


Hi Jane! If you want them to be shipped to you by a certain date, then you'll want to input the day before that date when ordering Character Dining. If you're picking them up at the ticket booth, then the date needs to be similar to your arrival date. That will just make sure the tickets are available for you to pick up, you are then able to use them for whatever date your reservation is scheduled. Please let us know if you have any questions!


Do character dining tickets have to be used on a certain day (I.e. I have to put in my arrival date), or do we receive a voucher to use during any reservation date?


Hi Jamie! With out tickets, you'll add the MaxPass once you scan your ticket into the park. To prepare, just make sure you have your ticket and credit card information already in the Disneyland App. That will make it easy and fast to purchase MaxPass once you're scanned into the park!


I am using your layaway plan for 3 day park hopper. Can I add the Maxpass onto my tickets now or do i have to wait til I get there?


Hi Jaz, You may want to call our office and verify delivery just to make sure you'll get them in time. We can track everything for your peace of mind. :)


I purchased tickets on the 10th but I want to be in Disneyland by the 15th. Do you think I'll receive my tickets in time?


Hi Matt! The Peace of Mind can be used all the way through your travel dates. However, we do suggest (if moving your check-in date) that you call us before 72 hours before check-in occurs as the hotel can charge for the first night if changes are made within 72 hours of check-in. For more information, please call our agents at 855-GET-AWAY.


Is there a time limit to use the peace of mind plan. My family is getting sick and we are scheduled to check in Monday the 26th... we dont want to be sick on vacation....


Hi Thalia, give us a call at 855-GET-AWAY and we can see if we can switch those over to physical tickets for you. :)


I purchased a package for Disneyland in July. It’s a 2 day park hopper e-tickets and I included character dinning. Can I request for those tickets to be mailed to me?


Hi Eddie! Of course, give our agents a call at 855-GET-AWAY and we'll be happy to help you add that guest to your reservation. :)


I already purchased a package for hotel and 2 day park hopper tickets. Can I add another guest to hotel and buy tickets?


Hi Lucy! Yes, the Disneyland ticket booth will have your tickets available to pick up the night before. Just remember that the ticket booths typically close about an hour before the park closes. If you have any other questions, feel free to call our agents at 855-GET-AWAY.


Hi, I just ordered Disneyland e-tickets and i selected the date of arrival as 4-5-18 because that's when we plan on entering the park. Will I able to pick up my tickets at the ticket booth the night before?


Hi mommamica! Our receipts do state that tickets are e-tickets unless otherwise stated. Where you chose standard shipping, your tickets are most likely physical tickets being sent to you. To double check, give our agents a call at 855-GET-AWAY. They'll be able to switch those tickets over to physical tickets, even if they were originally set up as e-tickets. :)


Hi! I just purchased 5 day 1-park-per-day Disneyland tickets my family of 4 for the end of April. I chose the Standard Shipping since our trip is still a couple of months away. My receipt says that all Disneyland tickets are e-tickets. I was under the impression that the tickets would be mailed to me and arrive in about 2 weeks. Was I mistaken? I would prefer to have tickets in hand rather than worry about picking them up at the ticket booth. Is there any way I can just have them mailed to me?


Hi Twinkle! It sounds like you have a fun trip planned. If you have your tickets sent to you in the mail, you'll be fine to begin using them anytime within a week of the date selected at time of ordering. If you are picking them up at the park, then you'll have a week from the selected date to pick them up and use them. Whichever option you decide on, you'll be able to have flexibility in which days you use the tickets. If you have any other questions, please give us a call at 855-GET-AWAY.


I am interested in purchasing 2 tickets of 2-day disneyland park-hopper and 1-day Universal Studios. Our arrival date is on March 13 but we prefer to use it from Mar 14-17 of which one of these days will be a rest day depending on how tired we get. We also have not decided which themepark we'll go on exact date so I'm a bit in a bind. Do we need the exact dates of admission if we purchase the bundle or will the tickets be atleast good to use within like a week after arrival on any given date?


I’m trying to purchase the 5 day park hopper but it’s only giving me a Fedex shipping option. Why is there no E-ticket option? We are going 1/4.


Hi Gonzalo! You can select the 14th since that is your pick up date and we just confirmed that e-tickets should be the only option for the WDW tickets. If you're still having an issue, you can call us at 855-GET-AWAY or message our Facebook page.

Hi Sarah! That is not a problem at all, you'll be able to use the ticket on April 6th without an issue. Please let us know if you need anything else.

Hi JC! Our tickets need to be treated like cash as they are not replaceable and cannot be re-printed. Please give our agents a call at 855-GET-AWAY at your soonest convenience so we can see what options there are.


I can’t seem to find my hard stock tickets for our trip in February, will I be able to get replacement tickets?


The date on my disneyland 3 day park hopper is 04/05/18 however this is my arrival day and am not planning on using ticket until 04/06/18, does this matter?


Hi. I'm trying to buy tickets to WDW for middle March. I'm from South America, and as of today the buying page doesn't allow me to get e-tickets, only International Rush Delivery. Am I having a problem or is that the only possible shipping method now? Also, I'll be arriving on March 14th and would like to pick the tickets up on that date, but the 15th would be the first day on WDW. Which date should I select when I buy them? Thank you!


Hi Cindy - we'd love to help you with that! We typically don't charge change fees if you're upgrading, you'd just pay the difference in the ticket upgrade. You can call our agents at 855-GET-AWAY. :)


I bought 3 day park hopper passes but i asked for 3 day passes to dL. Now I would like to change my pass to 3 day with universal. Can I do that without charge? Thanks!


Hi Brittany and Rose! You will want to know as close to your dates as possible. However, you can always give us a call to let us know what the updated dates are and we can advise on whether your tickets will be valid or if they need to be exchanged. Please give us a call at 855-GET-AWAY if you have questions. Thank you!


Hi Suzanne! Yes, your arrival date is most important for the hotel accommodations and any date-specific tickets. You will be fine to use your Disneyland tickets for the first three days and then the Knott's Berry Farm tickets on the last day. As long as you are within a week of the selected date on the ticket, you won't have an issue. If you have any questions, give our agents a call at 855-GET-AWAY.


I have the same question as Rose, do all the Disneyland tickets have expiration dates? We are planning on going in February 2018 but will choose exact dates later. If I put my arrival date as February 1st, will they expire in like two weeks from that date?


Hi, I’m planning my vacation to go from 12/4 -12/9 (Disneyland/Knotts/Medivel Times). However, it shows the arrival date 12/4 for everything I planned. Will it allow me to go 1st three days at Disneyland, then Knotts?


If i buy Disneyland tickets for sometime in January 2018, how long are they good/valid for? Is there an expiration date?


Hi Bree - that valid date is just how long the app will hold your tickets. As long as you don't use the tickets before then, you'll be able to re-scan them on November 11th. It will show two weeks from whenever you scan them. Please feel free to call or email if you have any other questions. Thanks so much!


I just tried to scan in our 3 day park hopper paper tickets on to my Disneyland app and it shows it’s only valid through 11/10 (2 weeks from today) and our trip isn’t until 11/13. I’m freaking out a little...


Hi Sera! Yes, you will be able to pick up your tickets a day earlier than the selected date. If you have any trouble at all or any other questions, give our agents a call at 855-GET-AWAY.


I just purchased disneyland tickets, I understand they will be at will call but can I pick it up a day earlier


Hi TY and Kehau! You'll want to put your arrival date as the first day of ticket use. If you have any other questions, please give our agents a call at 855-GET-AWAY. :)


What do I put for my arrival dates? I am planning to get your bundle options the 1 day universal and the 3 day hopper disney. Is it the date of the start of my travel date or the date I want to use the tickets? Lets say, my travel dates is from Nov 26th to the Dec 6th and I want to go Universal on the 28th and then Disney from Dec 3rd to the 5th. Please let me know, it will be such a help. Thanks.


As what to put as my arrival date, is it the day I arrive for my vacation or the date I want to use my tickets? My travel dates are from Dec 20th to Dec 29th. We are planning to purchase the 1 day-Universal / 3 day hopper to Disney Bundle and we want to go to Universal on Dec 21st and then Disney Dec 25th to 27th.


Hi Brenda! We know you have already visited, but if you ever have a problem with your tickets in the future, please give us a call at 855-GET-AWAY or message us on our Facebook page. We'll be able to help right away.


We purchased 4 tickets to Safari to Invoice but no E-tickets where can I get the tickets we are going today?!? I got them yesterday it said h would get tickets w/confirmation nothing yet HELP


Hi KP! We do have our Adults at Kids' Prices special available for tickets in September, which would explain the difference in pricing. However, the tickets must be for travel in September to take advantage of the special pricing. You're always getting the best deal on your tickets, though!


Hi! Notice don't the prices for tickets in September are significantly cheaper than in October. We are planning on going oct 15-18, would I be able to purchase Tickets with a September date and use them in October?


Hi Steve! Once you pick up your e-tickets from the Disneyland ticket booth, you'll be able to scan them into the Disneyland app. Please let us know if you have any questions and feel free to give our office a call at 855-GET-AWAY.


If I buy e-tickets, can I add/upload them to the Disneyland app?


Hi JC! Your package arrival can depend on a few things, like when you are traveling and if your tickets are set up as e-tickets. Give our agents a call at 855-GET-AWAY and we can look into your order for you.


I did my final payment for my Disneyland layaway on August 11, 2017 but, as of today 8/29/17, I have not receive my package of tickets and bonus items. I was wondering how long does it usually take to receive the package of tickets and bonus items?


Hi Geno - how fun! You'll know which show you're getting because they are listed on the Fastpass machines before you pull your ticket. The 9:30pm shows go first. You'll likely want to head over mid morning, because tickets do go quickly. However, if you go too early, you'll end up with the earlier show. It's a little bit of a balancing act, but we're sure you'll get it! :)


Thanks for all the wonderful information!!!!! Question: My son and I are visiting Disneyland in mid-September. The Fantasmic show will be running on the weekend we attend. We plan on pulling a FASTPASS for this show. However, we would like to see the 10:30 Fantasmic late show not the 9:30 early show. When we pull a FASTPASS for Fantasmic, is it just a "lottery" on which show you will be assigned? Is there a trick to getting the late show with a FASTPASS? Note: I prefer not to have a "Fantasmic Dinning Package" to get a late show FASTPASS. Thanks again!!


Hi Geno! Our Disneyland e-tickets cannot be printed at home and can only be picked up at the park's ticket booth with your photo ID. It's possible the Disneyland app scanned the incorrect bar code. You can give us a call at 855-GET-AWAY or email [email protected] with your order information so we can look into that for you.


Help!!!! On Aug. 21st, I purchased two 5-day park hopper disney ticket online for my visit in disneyland on September 12th, 2017. My eticket is valid though January 13, 2019. I also received a confirmation. All was good. However, I printed my eticket and scanned my paper eticket onto my disney app (I thought this was a good idea). I just looked at my Disneyland app and under the barcode it says my ticket will be void on Sept 5, 2017. What did i do wrong and how do I fix my error. Mouse stress!!!


Hi Amberley! Thanks for letting us know - we're having our IT team look into that right now. Please give our agents a call at 855-GET-AWAY to complete your order.


I'm trying to purchase tickets in my cart but when I go to the shipping option in the checkout. The options disappeared and I'm unable to complete my purchase. What should I do? Thanks


Hi Miriah! We realized that guests were not noticing the 5-day for the price of a 4-day special and missing out on the great savings, so we changed all of our 5-day Park Hopper pricing to reflect that discount. That way every guest is getting the best deal! For more information, give our agents a call at 855-GET-AWAY.


Hi Mike! You will be able to upgrade your tickets to include MaxPass when you are at the park. Simply scan your ticket into the app and then choose to purchase the MaxPass. You can scan your ticket into the app ahead of time, but won't be able to purchase MaxPass until you are physically at the parks. Please let us know if you have any other questions!


There is a special that says 5 day park hopper for the price of a 4 day but when I go to purchase it, it still states the purchase price is that of a 5 day. Is there something I am missing?


We order etickets and now that max pass is available how do we upgrade our tickets? Can we do it day of at the box office? Or once we get the tickets and scan into the app we can then upgrade that way?


Hi Annie! We are currently having a sale on our 3-Day Park Hoppers for travel 9/15/17 - 10/31/17. The sale is for $13 off the gate price, but must be purchased by 8/21/17. After that, tickets for October will be their usual discounted price. For all pricing, give our agents a call at 855-GET-AWAY.


Hi, do tickets on your site vary in price depending on when it is purchased? For example, I am planning to travel in October and want to purchase park tickets. Will the same prices that are offered on your website now be offered next month or at the beginning of October? Thanks.


Hi Rachell! You can give our agents a call at 855-GET-AWAY to verify how you will be receiving your tickets.


I just ordered tickets to both Disneyland parks and to universal studios but I'm not sure if they will be delivered or if I will have to pick them up. After purchasing my tickets I just received an invoice number and that's all.


Hi Brandon! Your 3-Day Park Hopper ticket does not have to be used consecutively. In fact, you have 13 days from the first day of use to use all remaining days. So you will be fine to take a day during your visit to go to the beach or anything else. Please let us know if you have any other questions! :)


If we purchase 3 day park hopper tickets, do they have to be used consecutively or could we do an off day in between where we could go to the beach or something else?


Hi Jenn! FedEx shipping typically takes 2-5 business days. You can always give our agents a call at 855-GET-AWAY to track your specific order.


We booked a Disneyland vacation last night for Aug 23 - 27. We paid for FedEx shipping to insure that the tickets arrived. The booking specified they would NOT be etickets. Do you know when we can expect our tickets to arrive? Thank you.


Hi Ella! We do ask that you order them at least 24 hours in advance. Doing so gives us plenty of time to email you your vouchers and notify Disneyland so they have your tickets waiting at the ticket booth for you. For more information, give us a call at 855-GET-AWAY.


Hi,I'm planning on going to Disneyland 7/29/17, if I order them the day before will I get the e-tickets on time?


Hi Maria, If you didn't receive Disneyland tickets, they were likely set up electronically. In that case, you'd go to any Disney ticket booth and pick them up with your photo ID. The only way to know for sure would be to verify with our Customer Service Dept at 855-GET-AWAY.


i purchased 2 day disneyland parks and 1 universal stuff and i chose standard delivery in the mail i received only the two universal studios vouchers where do i get my disneyland one


Hi K! You can generally pick them up a week before and a week after the travel date is selected. Please give our agents a call at 855-GET-AWAY to see what we can do about picking them up earlier.


Hi Julianna! The second email with your Universal Studios Hollywood tickets can take up to 24 hours to process through the system and arrive in your email. Please give our agents a call at 855-GET-AWAY and we can look into that for you.


how early can I pick up my e tickets? My trip is in September but I would like to pick them up asap


Hello I purchased tickets and I received an invoice how ever I still have not received my second email where my e tickets are suppose to be they are for universal studios


Hi there! For our tickets, a photo ID does need to be shown to pick them up at the ticket booth. For more information, please give our agents a call at 855-GET-AWAY.


Hi Janea! Yes, you will still need to show your ID at the ticket booth for your park tickets. You can also give us a call at 855-GET-AWAY to update your email and resend the receipt and confirmation emails.


Hello I purchased my tickets for Disney land. But put in the wrong email address. Can I still show I.d at park for tickets?


i'm 12 years old and i'm going to the park with my friend tomorrow and my mom just bought my pass tomorrow but i not have any form of ID what do i do? will they still let me into the park?


Hi Grace. The ticket booths do require your photo ID (or any government issued identification that includes a photo of you). Please give our agents a call at 855-GET-AWAY and we can look into that for you.


I forgot my photo ID but have the confirmation sheet for my ticket is that okay?


Hi Vadim! Just to make sure the ticket booth has your tickets waiting for pick up on the correct date, please give us a call at 855-GET-AWAY. We can switch that arrival date for you without a problem.

Hi Bob! Yes, you are able to pick your tickets up a night early from the selected date. Just make sure you have your photo ID ready when you do.

Please let us know if you have any other questions and we hope you both have a wonderful time!


If I purchased Disneyland e-tickets with the date of 5/17/17, can I pick them up at Disneyland the night before on 5/16/17?


I ordered Disney tickets but totally forgot to change the arrival date. It says 5-13-17 but I will be arriving there 5-21-17. What should I do? Is that a problem?


Hi Jamie! As long as you put the date of use as the 28th, we will make sure to have those reach you before then. :) If you have any questions on that, you can give us a call at 855-GET-AWAY to help with that order.


If I order my tickets today for Disneyland 4-10-17 will we get them by mail before 4-28-17


Hi Kimberly! You are not able to reserve your FastPasses for Disneyland tickets on the app at this time. Disney will be introducing the MaxPass later this year that will allow FastPasses to be made on the Disneyland App, but only for the day of, not advance reservations like in Disney World. If you have questions, please feel free to respond or call our agents at 855-GET-AWAY! :)


I wanted to scan our paper tickets into the Disney app to set up our FastPasses before we get there. Am I not able to do this?


Hi Ricci, Yes, your tickets would be sent electronically. You'll just pick them up at any Disney ticket window with photo ID. The best way to ensure you don't get charged for rush delivery is to call our agents at 855-GET-AWAY. :) Have a great time!


planning on purchasing my ticket tomorrow(4 days before arrival) for the 2 day 1 park per day deal, can I have my ticket electronically sent? And will it cost???


Hi Sue! You are given about a seven day window to pick up your tickets, so you will be fine to pick them up on the 23rd or 24th. Just remember that the CityPass tickets need to be picked up from the Disneyland ticket booth first. If you have any other questions, please give us a call at 855-GET-AWAY!


Hi! We just purchased Southern California CityPass tickets for an arrival date of 8/21/2017 - which is the day we're arriving in the area. However, we likely won't be able to pick up the tickets until 8/23 or 8/24. How much leeway do the will-call tickets have? Will we have any issues picking up the tickets on those days? Many thanks in advance!


Hi there! You will want to call our office at 855-GET-AWAY with your order information to get that updated right away. :)


I ordered my vacation package today (2/28/17) but I forgot to put my apt # on the mailing and billing address. what do I do?


Hi Janice, We offer both electronic and physical tickets, depending on the type of delivery you choose. The best way to find out which you have, and make any changes if you prefer the physical tickets is to call our office directly at 855-GET-AWAY. Thanks!


Hi Harny, If you ordered electronic tickets, then you'll be able to pick them up for the dates you specified with photo ID at any ticket booth. If you have specific questions about your order, our customer service team would love to help. 855-GET-AWAY


I just ordered Disney tickets, but my email said all Disney tickets are electronic. I want them delivered and i thought that's what i was getting when entering in my mailing address. Will they be mailed?


Hi there! Just purchased some last minute "3-Day Disneyland Resort Park Hopper Bonus E-ticket Electronic Documents Standard Shipping" (that's what was on the receipt for this Tuesday through Thursday (Feb 14th-16th) and was wondering how it will work to get the tickets and if we will be able to get them for those days. Thank you!


Hi David! Our Sea World tickets are good for all of 2017. If you do want to set a specific date, please give us a call at 855-GET-AWAY with your order information. Thank you!


Hi just booked seaward tkets online but didn't put a date in do they have expiry dates before they expire


Hi Pete and thanks for reaching out to us! We ask that you order tickets at least 15 days before you go to make sure they will arrive on time. As long as you order them by this Monday, the 23rd, they will get there with no problem. Please let us know if you have any other questions and have a wonderful weekend! :)


I'm planning a trip to disney on 2-9-17 - 2-12-17 im from ca. Will my tickets arrive in the mail on time or should I do the e-tickets?


Hi I am planning a disneyland trip from 2/9/17 - 2/12/17 If I order my tickets today will they arrive in the mail before then? Or should I do the e-ticket?


Hi Lara! Yes, you are able to order a few 2 day tickets and 3 day tickets in the same order. You can do so online or over the phone by calling 855-GET-AWAY for personalized help! Thank you! :)


Part of our group can only make it two days. Can I purchase part of the order 2 day passes and the other 3 day passes?


Hi Jessica! You can always purchase our Peace of Mind Plan for tickets that makes all of the tickets refundable minus the cost of the insurance itself. Otherwise, there would be a cancellation fee for the tickets. If you have any questions, please call our reservation agents at 855-GET-AWAY. Thank you! :)


Hello. We will be purchasing tickets soon through you guys. We are going to be going in april. Are the tickets refundable if something was to happen and we can't go thanks!


Hi Tyson! If you order the City Pass as a hard stock ticket that is mailed to you, you are able to use that earlier than the date originally provided. However, if you order the electronic ticket that is picked up from the Disneyland ticket booth, then you will need to call us to change the date of pick up to an earlier date. If you have questions, please call our travel agents at 855-GET-AWAY. Thanks!


I'm trying to purchase the city pass as a Christmas gift and am not sure the exact dates of travel at this time. If i select a date of travel and happen to wind up going prior to that date how would I handle that?


Hi Jen! Those combo tickets are electronic tickets, meaning you'll receive the Universal tickets as a PDF attachment to print out in a separate email within 24 hours of ordering. As for the Disneyland tickets, you'll pick those up at the ticket booth with your photo ID when you get to the park. Please let us know if you have any questions and you can always call us at 855-GET-AWAY to go over your order!


I am really confused. I just bought 3 day disney tickets with 1 day universal studios tickets. How and where do I get my tickets? All I received in an email is an invoice.


Hi ACG! You can upgrade your tickets one of two ways. If you are traveling in a week or less, you will want to upgrade those at the ticket booth in Disneyland. If you are more than a week out, you can call us at 855-GET-AWAY so we can pull up your order and upgrade your tickets. Please let us know if you have any questions! Thank you.


Can I upgrade my tickets? And how?


Hi Troy! We usually ask that our e-ticket orders are submitted 24 hours in advance. You can call our office at 855-GET-AWAY to purchase the tickets so that we can fax the confirmation straight to the park, making them available for pick up today. We do not have tickets that are sent to your email, it will just be the confirmation sent to your email and then you will pick them up from the park with that confirmation. Thank you!


If I buy my tickets tonight will I be able to pick them up tomorrow ? Or can they be emailed to me . I tried calling but your office is closed and we are planning on going tomorrow


Hi Jared! Only the annual passes are credit card-like tickets now. We send the official Disneyland tickets straight from Disneyland themselves, so you will take those straight to the gate. Yes, all of our Disneyland tickets are enabled for FastPass and will just be inserted into each FastPass machine. If you have questions, you can give us a call at 855-GET-AWAY to go over your order. Thanks! :)


I got tickets in the mail to Disneyland the other day and they look different than I have ever seen before just cheap paper. I have always had almost a credit card in the past. Do I go straight to gate or do I trade them at the ticket booth. Also will they work in fast pass machines that you slide them in.


Hi Paula! You didn't do anything wrong at all. Our e-tickets do say electronic documents, standard shipping so that if you have anything else in your order (like a package with freebies), the important documents will come electronically while all physical items are mailed. If you have any questions specific to your order, you can call our agents at 855-GET-AWAY with your order information - they'd be more than happy to look over everything with you.


I purchased tickets to pick up at the ticket window. My reciept says electronic documents standard shipping. Did I do something wrong?


Hi JT, Our customer service agents would love to help you. Give them a call at 855-GET-AWAY and they'll let you know what your options are. Thanks!


Hi, I bought tickets for both Disney and Universal Studios way back in May for the end of May/early June. I never used the tickets, is it possible to still use those tickets, exchange them for different tickets, or get some kind of refund? Both sets of tickets were etickets.


Hi Cassidy, You will be able to use your tickets for the 6th - 8th, as we have a small window before and after your selected date where you can pick-up your tickets. If you have any questions or concerns, our agents would be happy to help. :) 855-GET-AWAY


Hi my Disneyland 3-day park hopper issued ticket date is 11/7, but I ordered them for 11/6-11/8 is there anyway that this will not be a problem, or should i call your offices and straighten it out that way? I'm not sure how it got messed up, but it would be really difficult to go with my family when we have different days.


Hi Nim, That will depend on how your package was booked and what type of delivery was selected. The best way to track the status of your package is to contact our Customer Service department at 855-GET-AWAY. Thanks! :)


Hello, We booked vacation package last week that includes hotel stay, park tickets and character dining. How can I track the package status? I understand character dining is an eticket that I can pick up with a Photo ID at ticket counter , how about the rest?


Hi Amanda, The reservation is sent over immediately after booking. It normally takes the hotel a day or two to return your confirmation number. :)


How long until the hotel you booked with gets your reservation?


Hi Josh, Yes, that definitely falls within the time frame to pick up tickets. Have a great time! :)


My Disneyland issue date is 10/7, if I don't pick it up till 10/8 will that be okay?


Hi April, How fun! You only need your photo ID to pick up tickets, but you can absolutely bring your receipt which also has your voucher number on it. You can pick up your tickets on the 27 or 28th. Many guests like to pick up their tickets the night before because ticket lines are generally shorter and you can go straight to the gate the next morning. If you have any other questions, our agents would love to help! 855-GET-AWAY. We hope you have a great time!!


Hello :) I just paid off my vacation package to Disneyland. It is my understanding that I will take nothing to the park other than my photo ID to pick up my tickets. Is that correct? It seems like I should bring verification that I actually purchased tickets.. Since it's a 1,000 mile drive and a $3,000 package, I want to make sure I don't encounter any problems.. Also my dates of travel are Nov 27-Dec 2nd. Do I have to pick up my tickets on November 27th or can I pick them up on November 28th?


Hi Abbie, our SeaWorld tickets for next year should be available very soon! We're hoping by the end of the month. Thanks for your patience! :)


Hello, I'm trying to book a vacation for July, when is it available with tickets- San Diego with Sea World tickets. Thanks!


Hi Bianca, Good question! Disney sells a 1-day Park Hopper directly. It is available at the gate or on their website, but no discount is available.


Hi Anonymous, you can purchase the tickets at our office with the same discounted price as online. You won't be able to get these prices through Disney directly either at the gate or online. :)


Can you purchase just a 1 day hopper instead of a 2 day?


Are we about to purchase the tickets by walk-in? Do we still get the same discounted price as online?


Hi Cris and Gabe - you can always track your tickets by calling our agents at 855-GET-AWAY. :)


How do we know if our tickets will arrive on time? Is there away to track the tickets?


I ordered completed my layaway plan today (paid in full), and am visiting the park on 8-20-2016. Are the tickets going to arrive at my residence in plenty of time.


Hi Savannah, You can use the days in any order you wish. The only requirement is that the 2nd Disney day has to be used within 13 days of when you used the first day.


Hi, I'm interested in the universal studios and disneyland two day park hopper bundle. I'm wondering how I choose which parks for which days because I have to have them in a specific order. How does this work?


Hi Hien, The e-tickets are sent as soon as payment is verified. It is normally the same day. :) If you need to check the status of your tickets, our agents would love to help at 855-GET-AWAY.


I just bought the Universal Studios Hollywood e-ticket. How long does it take for u guys to email it to me?


Hi Laura, Yes, our tickets for Universal Studios Hollywood are available electronically. Once payment is verified, you'll get your tickets emailed which can be printed and taken straight to the gate. :)


Are the universal studios Hollywood tix available electronically?


Hi Dev, you can absolutely call our agents about making a switch at 855-GET-AWAY. They'd be happy to help you!


Can i change to e-ticket if i already chose delivery. It wasn't giving me the e-ticket option.


If I purchase a ticket the day before visit, can I have e-ticket through my e-mail?


Hi Aly, if you purchased e-tickets, you'll pick them up at Disneyland with photo ID. If you want to make any changes or have questions about your specific tickets, you can call our agents at 855-GET-AWAY. :)


I purchased tickets for Disneyland but it isn't until a couple more months away. On the purchase ticket, it says e-ticket, will the hard copy by mailed?


Do you have to go to the park the day of the travel date chosen or can I go a day or two later?


Hi Kylee, We always recommend booking your tickets as soon as possible. The amount of time the tickets take in the mail can vary, but you can always call our office at 855-GET-AWAY for a current estimate. :)


I'm going to Disneyland in May and was wondering when is a good time to buy tickets and how long does it take for tickets to arrive through mail?


Hi Sou, There is a verification process that our tickets go through, so they won't be guaranteed to be available for will call at the ticket window until the date specified on your ticket. Our customer service agents are available and happy to help at 855-GET-AWAY if you have any questions or need to make changes to your order. :)


I purchased e-tickets for disneyland two days before the visit, is it at the will call window right away?


Hi Saul, Yes - as long as they're purchased a minimum of 6 days prior to travel. Also, be sure that it doesn't read "e-ticket" when you purchase. :)


Can I get the original hard tickets when I place order through the website ?


We recommend two weeks for standard shipping, but we do have rush shipping and electronic delivery options available as well. Our agents would be happy to help you determine what's best based on your travel dates. :)


How long does standard shipping take?


Our e-tickets are will call tickets. They can be picked up at any ticket booth or at check-in at any of the Disney hotels with photo ID.


How do e-tickets work?


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